Gathomblipoob
Well-known member
- May 6, 2010
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I know the "official" ship date is supposed to be the 19th.
I think the actual shipping date is supposed to be the 18th.
I know the "official" ship date is supposed to be the 19th.
I ordered the sim unlocked 32GB version on friday... hasn't been canceled yet. However, it does show an estimated ship date of today with an arrival date of tomorrow (I paid for overnight shipping), but I don't think that's accurate!! Has anyone else ordered a sim-unlocked version that shows a similar shipping situation? I know the "official" ship date is supposed to be the 19th.
Yes, " the office is now closed" when you call Let's talk on the number given with order acknowledgement????
Update. Try dialing the number in your order confirmation. The message says they are closed. But, press option 1 to enter an extension. Enter 5002#
Great catch.I have a suggestion: are you in the US now/when placed the order? They might check the IP address (have no idea for what reason =) )
I finally got through as well. I have to say, LetsTalk needs to get their act together. If they are indicative of the types of companies HTC is partnering with, it's no wonder HTC is getting its rear end handed to it by Samsung.
In any event, the problem with my order was apparently that even though LetsTalk gives you the option of shipping to an address other than your billing address when you order, the LetsTalk rep on the phone said they can only ship to one address - your billing address. On top of that, even though I entered my billing address and desired shipping address, this apparent limitation in their system caused their system to replace my billing address with my desired shipping address, so when they went to verify the info with my credit card company, of course they couldn't verify. So I had to give them my billing address all over again, authorize them to also ship to that address, AND jump through a couple of hoops to prove that I am who I say I am.
That's really odd. I ordered mine within the first few mins that they were available and there was no option to specify a delivery address that was different than your billing address. So I called in later that same day to have the shipping address added. I called again later the same day to confirm that they were different addresses and they were. I need to call in again to see if I can get them to add in the free case and drop the price on the next day shipping I ordered to match what some others have done. When I do that I'll reconfirm the shipping address vs. billing address thing.In any event, the problem with my order was apparently that even though LetsTalk gives you the option of shipping to an address other than your billing address when you order, the LetsTalk rep on the phone said they can only ship to one address - your billing address.
Finally got through. Guess what?
Orders kept getting cancelled by them because I ordered while traveling outside of the US, and they automatically rejected them based on where they saw my IP address's location. #fail
Good thing I always have everything shipped to my billing address. But of course I know others have reasons for having different addresses. I know I wouldn't do it for the sake of my impatience because I wanted to get it at work. Good luck to you all though.
Advice for HTC. Get better partners in business. See how Samsung beat Apple in the phone market. You are making Android look bad.
That's really odd. I ordered mine within the first few mins that they were available and there was no option to specify a delivery address that was different than your billing address. So I called in later that same day to have the shipping address added. I called again later the same day to confirm that they were different addresses and they were. I need to call in again to see if I can get them to add in the free case and drop the price on the next day shipping I ordered to match what some others have done. When I do that I'll reconfirm the shipping address vs. billing address thing.
Oh, weird. When I went to order (about an hour or so after getting the email from HTC, I think - about 11am Pacific time on Friday), it had this option (which I used):
http://i65.photobucket.com/albums/h220/kf6tac/HTCOne_zps309abfab.png
That's still available on the form right now (which is how I pulled that screenshot). This part of the process is handled on a letstalk.com URL, so I don't think it's just a matter of miscommunication between HTC and LetsTalk; LetsTalk just doesn't have their @#$% together.