Htc one v touch screen issues

[Victoria Elizabeth]

Hey there so, I bought my htc one v on June 29 2013, and last night before I went to bed it was just over half battery and i woke up to it being completely off and would not turn on, so i did what the few sites that i went to said to do and i factory reset it. but once i did that I got a little message stating that the "Dialer is currently unresponsive and its asking if i would like to send a report to htc." but i cannot do so when everytime i go an try to touch my screen to tap yes or no it will not work. I honestly know nothing about HTC other than most of there phones drive me nuts and are not what i have expected. I'm quite upset to of spent money on something that broke so easily. The strangest thing is that i can still recieve texts and calls but cannot respond or answer. I have another two months on my store warranty says the reciept but i was wondering if there was any way to fix this on my own. Would rooting my phone help at all?

:'( a very sad lady

 

[Scott Kenyon]

Hello and welcome to the forums. The first thing you should do is another factory reset. If that doesn't fix it you could root it and throw on a custom rom and see if that does it, but you shouldn't have to. I would have the store honor the warranty on your device. Rooting is something that should be done to increase functionality of the device or attain a set goal, not to fix a broken phone.
That said, the decision is up to you. The store may give you an issue returning a rooted device as usually this will void your warranty. Please let us know how it goes!

 

[Victoria Elizabeth]

I've factory reset my phone about 15 times now i dont think it will do much more , i think i am just going to go in and ask the store to send it back and get it fixed as i am not getting stuck with this broken thing, it is also now randomly turning on and off all by its self. i think its straight up broken .

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I've factory reset my phone about 15 times now i dont think it will do much more , i think i am just going to go in and ask the store to send it back and get it fixed as i am not getting stuck with this broken thing, it is also now randomly turning on and off all by its self. i think its straight up broken .

 

[Scott Kenyon]

I'm sorry to hear that. Good luck with getting the new device.

Sent from my HTC One using Mobile Nations mobile app