Huawei P30 Pro - Gmail 'Syncing Mail' for hours and won't let me send attachments

[Android Central Question]

Hi,

I recently tried to send an attachment, a jpeg, to someone and as soon as I did it went into the outbox and hasn't left. Then a banner came up saying 'Syncing Mail' and has literally been there for hours.

I've looked this up online and have tried EVERYTHING from clearing cache and data to removing my google account and putting it up again. My gmail is up to date, I have loads of memory and space, this has never happened before and it's needs fixed asap due to work.

I've tried looking up google helplines for someone to talk to but this is a wild goose chase.

Any help would be seriously appreciated!

Cheers,

Jordan.

 

[mustang7757]

If you look under accounts how do you have Gmail set up ?
Exchange
Pop3
IMAP


'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.

https://forums.androidcentral.com/showthread.php?t=409154

 

[VidJunky]

How large is the jpeg? There are size limits for both devices (based on carrier limits) and in email (based on service provider limits). I can't tell you if these limits are universal for either or if they are even the same between the two. I can tell you if you have a high resolution camera one jpeg can exceed this limit for either one. Add some text and it is very easy to exceed.

The typical response on a device when trying to send a file that is too large is either for it sit in the outbox saying that it is attempting to send or to receive an error report that the message was not sent. This is one limitation of Android that many complain about. Have you tried to send other emails since this one? A simple test like that would tell you if your email was working or if there was a problem with it.

There are alternatives to sending attachment that share full quality images such as; sharing the image via Google Photos, Google Drive, Dropbox or other cloud service. There are a range of sharing options which would allow the recipient to download or capture the image.

First ensure that your email is working by sending another email to see if it goes through. If that works you might consider alternatives.

To reply to this thread please register an account. This link will help you do that... https://forums.androidcentral.com/ask-question/409154-join-android-central-community-new-post.html

Edited for being long winded again...

 

[Jordyboyle]

Cheers for the replies!

I am able to receive and send emails fine, it's only happens when I'm sending jpegs, so what you're saying might be correct but it was literally one picture I was sending and I've never had this problem before. I'm still getting the 'syncing message' banner at the top however and I'm not sure why this is.

Thanks again for the help, I'm quite clueless when it comes to specifics being apple literally all my life until just recent.

Jordan.

 

[B. Diddy]

Welcome to Android Central! Is it only that one specific photo that causes problems? If so, and if it's not too large for the email service's filesize attachment limit, then perhaps the file itself is corrupt in some way. Is the photo saved to Internal Storage or the SD card?

 

[Jordyboyle]

Sorry for being clueless, how would I check how I have set it up?

 

[mustang7757]

Sorry for being clueless, how would I check how I have set it up?

Go to accounts in settings

 

[VidJunky]

Ok first things first. Since you've confirmed that it is only attachments that cause this issue we can rule out setup issues fairly confidently. The next question is how big is this file?

To find file size open the image in almost any app, Google photos, Gallery, a file manager... Select details and that will tell you where the file is saved and how big the file is.

I think the direction B. Diddy might be headed with location is, your email app may be having difficulty pulling the file as an attachment if it's stored, let's say, on your SD card, as opposed to if it was internal memory.

Of course that's all moot if it turns out the file is 30 or 35MB. The most common email attachment limit is 25MB. Here are a list of email providers and their common limits. https://www.outlook-apps.com/maximum-email-size/

You'll notice some are entire message limits while others are per attachment limits.

If you're under the limit and saved internally we'll have to keep thinking....

 

[B. Diddy]

I think the direction B. Diddy might be headed with location is, your email app may be having difficulty pulling the file as an attachment if it's stored, let's say, on your SD card, as opposed to if it was internal memory.

That, or perhaps the file might be corrupt if it's on the SD card. SD cards are significantly more prone to data corruption than Internal Storage.