I got my Max hd 40 days ago. Silly thing would refuse to connect AT ALL using the wifi hotspot. So Verizon sent me a replacement. Same darn problem with the replacement, then I saw on the forums that they had a software update coming out to fix it .. so I decided to wait ... HUGE MISTAKE. 2 days ago, the phone dropped internet connection all together, then i was finally able to coax it back to a VERY SPOTTY 1x. Been there ever since .. no 3g, no 4g, 1x. Called Verizon and they basically told me to stuff it. Offered to replace the phone with yet ANOTHER Maxx hd.. but why would i want the same problems? this is a business phone, and I cannot afford to be this unreliable with the connections. Verizon just lost a 5 line business customer, as the contract ends, so will my 5 lines with Verizon.
Sound harsh? I don't think so. They knew they had a issue with the hotspot when the replaced the silly thing with a known broken replacement, and their pathetic treatment of me today is gonna cost the a customer for life..... even though I HATE the thought of changing companies again.