I am unable to use many apps on wifi, but i can using mobile data.

[Android Central Question]

I have a Moto g7 Supra with Android 9.

I have DSL with an Arris NVG443B modem.

On my home WiFi I can not access many apps that you have to be logged in to, for example; Amazon, Kindle, Sam's Club.

I also cannot go into some websites, for example Lowe's.com sometimes Walmart.

I can access these sites and apps on other devices on my home wifi, and I can access all these using my mobile data, and I can access them on some wifi hotspots I have tried.

I was going to create an account here but was unable to on my wifi.

I have searched the web, and tried a few suggestions, but nothing has worked.

Help!

And thanks in advance.

 

[mustang7757]

I guess power saving is battery saving on my phone, it is off

I did reset network, no change.

Hmmm...you tried lot different things but I still think its something with your wifi

 

[mustang7757]

Do you use a VPN?

 

[Loweco]

No vpn...

I was thinking wifi too, but I think it has to be a combination with my phone too.

I've been stumped for a while.

I really appreciate everyone's efforts.

 

[mustang7757]

No vpn...

I was thinking wifi too, but I think it has to be a combination with my phone too.

I've been stumped for a while.

I really appreciate everyone's efforts.

Also make sure digital well being or DND not restricting those few apps

 

[Loweco]

It doesn't appear to be restricting these apps ad best I can tell...

Digital wellbeing is new to me.

 

[mustang7757]

It doesn't appear to be restricting these apps ad best I can tell...

Digital wellbeing is new to me.

Digital well being not all phones will have it , but do you use DND?

 

[Loweco]

I did have digital wellbeing, everything looked okay.

I do not use DND.

 

[mustang7757]

I did have digital wellbeing, everything looked okay.

I do not use DND.

So no restrictions on those apps there in digital wellbeing?

 

[Loweco]

None that I could find.

 

[Loweco]

I did force stop on digital wellbeing, it didn't help.

 

[mustang7757]

Turn off usuage

 

[Loweco]

I turned off data usage in digital wellbeing, if thats what you mean

No change.

I guess it wouldn't hurt to disable it would it? I don't use it and don't plan to.

 

[mustang7757]

I turned off data usage in digital wellbeing, if thats what you mean

No change.

I guess it wouldn't hurt to disable it would it? I don't use it and don't plan to.

Yeah definitely, I don't use it

 

[methodman89]

Try the following.
Forget your Wi-Fi from the phone.
Unplug your router/modem
Clear your cache partition and reboot.
Plug in your router, wait a few minutes.
Recan and select your home wifi.
Good luck

 

[B. Diddy]

I had suggested previously to try hooking up a separate router to your modem/router and see if that works -- is that something you can try? These days, people are a little more likely to have a spare router lying around, so I thought it was worth asking. Or you could probably get a old wireless N router for cheap (like $20 or less) to test out.

 

[Loweco]

I worked late tonight, so not much time to work on this....

I will try another router, I do have another modem, but it is the same model.... I'm going to get get one when I get time.

Thanks again to everyone for your help. I will certainly let you know when I do and what I find.

 

[B. Diddy]

If you do try hooking up a separate router to that combination modem/router, make sure you turn on the pass-through mode on the modem/router so that its router function turns off.

 

[frostlips2]

I have the exact same issue. Same router, but a Moto G7 Play. ISP is Ziply (formerly Frontier.)

It's an issue with some (not all) websites that require signing in. Clearing cookies on Chrome (android) fixes the issue for about 10 minutes. No issues with mobile data or other wifi networks. These same websites load instantly when not signed in. Apps requiring signing in (Amazon, Google etc) also don't work.

Also tried all the suggestions in this thread. Nothing works.

Researching this issue indicates that some Pixel 3 users had the same issue. It was only fixed with a security upgrade. Unfortunately Moto G7 Play is permanently stuck in the January 2019 security patch it doesn't seem there will be any support.

One fix that also works temporarily is playing around with MTU size in the router settings. Once changed, everything works swimmingly for about 5 minutes - and that's it.

 

[mustang7757]

I have the exact same issue. Same router, but a Moto G7 Play. ISP is Ziply (formerly Frontier.)

It's an issue with some (not all) websites that require signing in. Clearing cookies on Chrome (android) fixes the issue for about 10 minutes. No issues with mobile data or other wifi networks. These same websites load instantly when not signed in. Apps requiring signing in (Amazon, Google etc) also don't work.

Also tried all the suggestions in this thread. Nothing works.

Researching this issue indicates that some Pixel 3 users had the same issue. It was only fixed with a security upgrade. Unfortunately Moto G7 Play is permanently stuck in the January 2019 security patch it doesn't seem there will be any support.

One fix that also works temporarily is playing around with MTU size in the router settings. Once changed, everything works swimmingly for about 5 minutes - and that's it.

Hi, welcome to AC!

I dont know if your aware , but your avatar upside down.

 

[B. Diddy]

Welcome to Android Central! Are you able to try a different router?