I cannot click 'Allow' for app permissions

Android Central Question · Jul 8, 2019

Hello, I have had my smartphone for about 1-2 years now and I've had this problem the whole time. I have never been able to find an answer online. Whenever I open an app and it asks for permission, I cannot tap allow, only deny. So every time this happens I have to navigate through settings and manually allow the permissions for the app. I have tried putting my phone in safe mode to disable 3rd party apps and I still have the issue (I tested with the camera app by turning the permission off). I have no idea what this could be. I am on android 7.1 and my phone is a Ulefone T1 (good phone, just this problem). Any feedback would be appreciated, Thanks!

mustang7757 · Jul 8, 2019

Android Central Question said:
Hello, I have had my smartphone for about 1-2 years now and I've had this problem the whole time. I have never been able to find an answer online. Whenever I open an app and it asks for permission, I cannot tap allow, only deny. So every time this happens I have to navigate through settings and manually allow the permissions for the app. I have tried putting my phone in safe mode to disable 3rd party apps and I still have the issue (I tested with the camera app by turning the permission off). I have no idea what this could be. I am on android 7.1 and my phone is a Ulefone T1 (good phone, just this problem). Any feedback would be appreciated, Thanks!

Hi, if you can register a account here , me or other members be happy to assist you.

B. Diddy · Jul 8, 2019

Welcome to Android Central! It might be a screen overlay issue, which can interfere with onscreen buttons. Screen dimming apps are common culprits -- do you have one installed? See if this article helps: https://www.howtogeek.com/271519/how-to-fix-the-screen-overlay-detected-error-on-android/

Odonix · Jul 8, 2019

B. Diddy said:
Welcome to Android Central! It might be a screen overlay issue, which can interfere with onscreen buttons. Screen dimming apps are common culprits -- do you have one installed? See if this article helps: https://www.howtogeek.com/271519/how-to-fix-the-screen-overlay-detected-error-on-android/

That would be a third party app, would it not?

Odonix · Jul 8, 2019

mustang7757 said:
Hi, if you can register a account here , me or other members be happy to assist you.

Okay, I have registered an account.

mustang7757 · Jul 8, 2019

Odonix said:
Okay, I have registered an account.

Hi and welcome to AC forums!
Have you tried resetting app preference?
Which phone your using?

Edit: ok just seen what phone disregard that

B. Diddy · Jul 8, 2019

Odonix said:
That would be a third party app, would it not?

Oh yes, you're right -- sorry, I must have missed the bit about the problem still happening in Safe Mode.:-\

Go to Settings>Security>Device Administrators -- anything listed there besides the usual?

mustang7757 · Jul 8, 2019

B. Diddy said:
Oh yes, you're right -- sorry, I must have missed the bit about the problem still happening in Safe Mode.:-\

Go to Settings>Security>Device Administrators -- anything listed there besides the usual?

Also gets tricky because they on Android 7.1 so some of our method might not work like I mentioned app preference reset , might not be available.

Odonix · Jul 8, 2019

B. Diddy said:
Oh yes, you're right -- sorry, I must have missed the bit about the problem still happening in Safe Mode.:-\

Go to Settings>Security>Device Administrators -- anything listed there besides the usual?

I went there and there are 2 things, 1) Find My Device, which is turned on, and 2) Sleep as Android, which is turned off.

Odonix · Jul 8, 2019

mustang7757 said:
Hi and welcome to AC forums!
Have you tried resetting app preference?
Which phone your using?

Edit: ok just seen what phone disregard that

Resetting app preference? What is that? Also if that is resetting things back to default, im 95% sure that this has been an issue since I have had the phone.

B. Diddy · Jul 8, 2019

Was this phone provided by a workplace, or did you ever submit it to your workplace to install any kind of business communication software? Just making sure it doesn't have any device management software installed.

Also, did the phone come with any kind of security software preinstalled?

Odonix · Jul 8, 2019

B. Diddy said:
Was this phone provided by a workplace, or did you ever submit it to your workplace to install any kind of business communication software? Just making sure it doesn't have any device management software installed.

Also, did the phone come with any kind of security software preinstalled?

No, I bought this phone myself and never gave it to any workplace. I installed 360 Security on it but I have tried uninstalling it and still have the issue, but once again, its a 3rd party app lol

B. Diddy · Jul 8, 2019

Not really sure what's going on there. I found this, but it shouldn't apply to you since you already tried Safe Mode (unless Ulefone preinstalls any of the mentioned apps): https://forums.androidcentral.com/nexus-6p/695412-why-cant-i-click-allow-app-permissions.html

mustang7757 · Jul 8, 2019

Odonix said:
Resetting app preference? What is that? Also if that is resetting things back to default, im 95% sure that this has been an issue since I have had the phone.

No is not factory reset , I'm not sure if 7.1 Android had it , but in settings >apps>3 Dots in upper right corner tap it and check if it there ?

Odonix · Jul 8, 2019

mustang7757 said:
No is not factory reset , I'm not sure if 7.1 Android had it , but in settings >apps>3 Dots in upper right corner tap it and check if it there ?

The option is there, but what exactly does it do?

Odonix · Jul 8, 2019

B. Diddy said:
Not really sure what's going on there. I found this, but it shouldn't apply to you since you already tried Safe Mode (unless Ulefone preinstalls any of the mentioned apps): https://forums.androidcentral.com/nexus-6p/695412-why-cant-i-click-allow-app-permissions.html

The phone did come pre-installed with a file manager but it doesn't seem to be third party, I do not know the author of it, it's just called "File Manager" and is version 1.0

mustang7757 · Jul 8, 2019

Odonix said:
The option is there, but what exactly does it do?

Reset all app permission, default apps ,blocked apps , you will not lose anything.

Odonix · Jul 8, 2019

mustang7757 said:
Reset all app permission, default apps ,blocked apps , you will not lose anything.

Oh wow, that actually worked. Thank you so much! I wonder what the actual cause was..

mustang7757 · Jul 8, 2019

Odonix said:
Oh wow, that actually worked. Thank you so much! I wonder what the actual cause was..

Your welcome , glad it worked out

Odonix · Jul 9, 2019

B. Diddy said:
Not really sure what's going on there. I found this, but it shouldn't apply to you since you already tried Safe Mode (unless Ulefone preinstalls any of the mentioned apps): https://forums.androidcentral.com/nexus-6p/695412-why-cant-i-click-allow-app-permissions.html

Thank you too for your efforts :]

I cannot click 'Allow' for app permissions

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