I can't deregister my fingerprint on my Galaxy S5

[Diana Rincon]

I'm trying to deregister my fingerprint because the interface is so balky. (I have to swipe many times, and finally give up and use the password--way too much trouble!)

But the phone won't allow me to deregister. It says that "the fingerprint is currently set as the screen lock type for at least one of the following: Encrypt phone, Exchange Active Sync. Select another method and try again."

I have no idea what this is telling me to do.

Posted via the Android Central App

 

[BR34KF4ST]

Re: Can't deregister fingerprint

try this:
go to settings>lock screen>screen lock>then press swipe.
after that,remove the fingerprint and then you can choose whichever kind of password you want

Posted via the Android Central App

 

[CBS88]

Re: Can't deregister fingerprint

I'm having the same issue. I was playing around with the fingerprint option and now my phone will only open with that feature and does not allow me to get rid of my fingerprint setting. HELP! I DON'T LIKE IT!!

 

[BR34KF4ST]

Re: Can't deregister fingerprint

try the above method.

Posted via the Android Central App

 

[Marie H]

Re: Can't deregister fingerprint

This happened to me yesterday. Found the fix. Go to settings, click Security then scroll down to Clear Credentials click ok. Now go back to fingerprint and you can deregister.

 

[Risteard]

Re: Can't deregister fingerprint

Thank you Marie H - this was driving me crazy. I tried all the help manuals - no help. Your fix was quick and easy - gave me back hours of my life.

 

[John Scott7]

Re: Can't deregister fingerprint

Thank you so much for that info. It did the trick!

 

[srinu reddy1]

Re: Can't deregister fingerprint

It worked, thanks

 

[Lorraine72]

Re: Can't deregister fingerprint

Thank you Marie H. it worked, this was truly helpful.

 

[get2wrapping]

Re: Can't deregister fingerprint

Thank you Marie H! Worked perfectly!!!!

 

[sam armani]

Re: Can't deregister fingerprint

thank you for the help

 

[randgmom]

Re: Can't deregister fingerprint

Thank you so much! Going to Security and clearing the settings worked. I have been trying to get rid of that fingerprint option with no luck. You really helped me!

 

[lynew]

Re: Can't deregister fingerprint

This happened to me yesterday. Found the fix. Go to settings, click Security then scroll down to Clear Credentials click ok. Now go back to fingerprint and you can deregister.

 

[Fanackapants]

Re: Can't deregister fingerprint

Worked perfectly for me too! Thank you very much

 

[WHU64life]

Re: Can't deregister fingerprint

my clear credentials is greyed out

 

[lovetovaycay]

Re: Can't deregister fingerprint

Thanks so much!! This helped me and worked on the first try.!!!

 

[lovetovaycay]

Re: Can't deregister fingerprint

this worked for me thanks!! I ve been trying to get that fingerprint off and couldnt figure it out. THANKS!!!

 

[legcard]

Re: Can't deregister fingerprint

Yes, MarieH.!
Exactly!

It worked. Thank you. It's funny because I thought that it would be safer than plain swipe. Oh, it's safer, you can't get in without swiping 6 or 7 times until you just type the password. By that time, I have forgotten what I wanted the phone for/ Grrr. So many answers tell you to disable fingerprint but if it is still being used by who knows what, it needs the Clear Credentials. Thanks again.

 

[bule coy]

thanks you MarieH.! is the best

 

[Catrinna jessee]

Re: Can't deregister fingerprint

Mine is greyed out any other options