I have a Galaxy s7 edge and my screen won't turn off

[AC Question]

I've tried holding the button down, to at least get the power off option, but nothing... why is this happening???

 

[Jaylove17]

Welcome as a new member and thank you for the tip.

omg saved me from having a freakout my phone crashed and i didn't know what to do this comment was so helpful!

 

[Jaylove17]

^^^this comment helped me so much!

 

[belodion]

^^^this comment helped me so much!

Good.
I imagine you are referring to @Zulufoxtrot29’s tip.
Welcome as a new member.