If we're going to get into anecdotal references I could counter by using teenage children that have never once asked dad (me) for help on their iPhones plus iPads for the last 3 years and none of them are techies. That's partially why I steered them to iPhones (and then Macbooks for post secondary education). Because I knew that I could rely on them to be reliable with a bare minimum of troubleshooting required by me, and I'm an android user.
I'm the opposite of frustrated with Apple. One of mine is in their 4th school year away from home with the same Macbook since the age of 17 and I haven't had to touch it even once. That's a feat I can't claim on my Windows PC's. And I know damn well that kid isn't being nearly as careful with it as I would wish. Conversely, I've performed numerous factory resets and several defective device exchanges on my own stuff over the same period of time
That's 4 years total of Apple products in the hands of teenagers-young adults without ever once requiring me to touch them. In my books that's 5 star reliability.