i have no play store and missing some settings

[lee2020020]

hi all got a galaxy a51 . reflased with correct fw. every time i do cant seem to find google play store.. so i downloaded it as a apk. i go to open it and it says no apps can perform this action. also seem to be missing a few settings on the phone like Biometrics and security plus others .

 

[mustang7757]

Hi, welcome to AC!

Which version you have international or US ?

 

[lee2020020]

im in the uk

 

[lee2020020]

downloaded fw from samsung website

 

[mustang7757]

Ok so you have the international version , was that why you flashed the firmware again?

 

[lee2020020]

no i reflashed because the phone was running rubbish.. the phone all works as it should texts calls ect.. its just the play store that i cant find plus some setting. but im more bothered about the play store

 

[mustang7757]

If you go to settings and at the top search bar type play store does it come up ?

 

[lee2020020]

no nothing so tried to install via apk but i get the message saying no apps car perform this action

 

[mustang7757]

Your not rooted ?

 

[lee2020020]

im not sure. how can i tell if i am?

 

[mustang7757]

im not sure. how can i tell if i am?

Go to settings>about phone>phone status and scroll down does it say official?

 

[lee2020020]

 

[mustang7757]

Yeah so your not rooted

 

[mustang7757]

You download the APK from APK MIRROR for play store ?

 

[lee2020020]

yes i have tried that

 

[mustang7757]

Not sure what else to suggest , very strange

 

[lee2020020]

ok thanks for your help anyway.

 

[mustang7757]

ok thanks for your help anyway.

No problem , one quick thing , do you use a VPN ? And check under device administrator anything there besides find my phone?

 

[Kizzy Catwoman]

If you downloaded it from apk mirror sometimes their password now come as a bundle and you have to use their own apkmirror installer to open it.

Try typing Apkmirror installer into the search on the apkmirror website. Download that app and try to open the play store apk again.

 

[lee2020020]

No still the same