I have received my second LG V10 and it has already started doing the same thing as other one. What can I do?

[AC Question]

i have received my second lg v10 and it has already started doing the same thing as other one.

to where i cant use to letters to text or move something

 

[srkmagnus]

Re: i have received my second lg v10 and it has already started doing the same thing as other one.

Could you clarify the problem you are having with the phone? It sounds like it's unresponsive, but not really sure. If that's the case, try a factory reset and see if that fixes it. Also, consider the apps you downloaded and try and stay away from the one(s) potentially causing this issue.