I just got thru cancelling my plan & Evo with Sprint

[SeanNYC76]

This all makes me scared to have switched over to Sprint. Never ever had a problem with either Verizon or at&t as far as getting really good customer service goes.

The question looms now, do I keep my EVO with the few minor issues it has, or do I get my Android fix on again with the Incredible, of even further, give the new iPhone a peek...hmmm? Decisions of the day.. I think Android may keep me from going back to at&t and there dropped calls though!

 

[Dukins]

I do believe your case, but I was in a similar situation let me explain. I pre-ordered an EVO and ported my number to sprint. However as impatient as I am, while vacationing in Florida I decide to purchase two evos for my wife and I. Well the dilemna is, is that now I have a Florida number for my line since Im waiting for port on the phone that I pre-ordered through letstalk. So now im back in my home state with a florida area code and my wife works just fine. Bottom line, after talking to 5 different reps yesterday, they were able to transfer my home state phone number and replace with the florida number. It can be done you just have to get the right rep. I've noticed with Sprint that customer service is last on their list. Sheeeeeeesh!

 

[ImmaSlave4U]

millions

This all makes me scared to have switched over to Sprint. Never ever had a problem with either Verizon or at&t as far as getting really good customer service goes.

The question looms now, do I keep my EVO with the few minor issues it has, or do I get my Android fix on again with the Incredible, of even further, give the new iPhone a peek...hmmm? Decisions of the day.. I think Android may keep me from going back to at&t and there dropped calls though!

You should experience Sprint for yourself instead of having a knee jerk reaction to someone else's problems. Keep your EVO and Sprint service unless you yourself observe problems.

 

[bobodobo]

The EVO's are designed to only work with the "Everything" plans offered by Sprint. its right in the fine print. If you're trying to get an EVO to work on an older plan, they have every right to refuse the service to you.

I completely understood and accepted that. But this was on NEW LINES OF SERVICE with the NEW, COMPATIBLE PLAN. I was trying to, based on advice from Sprint, create the new lines, then transfer my old numbers over once the new lines were in place, and close out my old plan (which was past the contract period). This was because I had to use the corporate website to get a new corporate discount, and it wouldn't let me just do a straight upgrade (I tried MANY MANY times) because my old phones were on a different plan with a different corporation having a lower discount. So when I got the new EVO phones, they switched one old phone number over to one of the new EVO phones - and then afterwards informed me that I had just forfeited $300 worth of mail in rebates on the EVOs! That's how this whole mess started (I was trying to spare you folks all the details...) So finally after hours of discussion I finally gave up in disgust and said, "just change everything back to the way it was, forget the whole thing and I'll return the new phones." At which point they were happy to inform me that I couldn't do that, my old plan had just become extinct.

And once you switch off on older plan you can't return to it---even it is only a day or so later and you returned the hardware.

Again, I completely understood and accepted that. But this was on NEW LINES OF SERVICE.

 

[2CupsWithString]

okay, following the advice of posters here, i called sprint back late that night. I got a wonderful customer service rep who was willing to help me. She didn't understand why the previous rep and supervisor failed to do so.

I only have a cellphone for phone service, so she gave me instructions on how to try and port the number myself if her attempt failed. It failed and my attempt to do so also failed. Apparently, her instructions were for phones other than the evo. Anyway, i sped off to work and snuck in after hours to call her back. Unfortunately, i can't get cell service there (the building is shielded), which made things more difficult.

She transferred me to a technical expert who got me up and running! Both representatives called me back (the first one even after she had gotten off-shift) to make absolutely sure that everything worked. Now that is customer service! I still don't understand what the problem was originally.

The only concern i might have is that the first customer service rep and supervisor have sent out a return kit to me. Failing to return equipment might incur a $200 fine. My "good" rep told me that she has documented everything and if i'm fined, it should be an easy matter to have the charges dropped (i hope).

So, i'm using my sexy evo! Definitely smaller than what i thought it was going to be like... Fits my giant sized hands perfectly!

I'm currently using the phone's wifi router to send this on my laptop. Good speed on the router... Seems to be about the same speed as i got on my bluetooth phone as modem with the razr.

I was expecting to have some frustrations getting to use the phone (i'm a mac owner and love how user-friendly apple products are), but it is far easier than i ever conceived. I still haven't tried to sync the phone to my computer to transfer music/audiobooks/videos... So there's still some room to criticize for now

battery life on the evo is better than what i heard about from the initial reviews. Like many other posters, i wonder if it is a hollow criticism. I did buy two batteries and the first one (the one that came with the phone) did seem to go thru power quickly... But i only had it on for a brief period after charging it. I charged the replacement battery and have been using that and i had over 12 hours with light to moderate usage including the wifi connection, watching online video, emails, downloading apps, phone conversations, etc. So, i am more than pleased as to the battery life.

awesome!!!

 

[Paladin]

Things to ALWAYS do when calling any type of support.

A) Always get the name/number (if they have one) of who you talked to. Document who you talked to, what day/time and what they said and anything they tell you that could or could not be done etc...

B) The most important; ALWAYS tell whoever you talk to that you want everything noted on your account! This is very important as everyone you ever talk to may not know each other but they all have access to this information. What is noted in the account is what they have to go by and is proof of things promised or declined. If a previous rep said they would "give you credit" or "it was impossible to do something," that is the proof and they will have to honor what was said or will know who told you something that was untrue.

Proof: when I first started with Sprint I got the employee discount (some places you work entitles you to one). I was told 23% so I made sure that was noted on my account. When I first went to set something up, I cannot remember, they told me I would get a 14% discount. I told them I was quoted 23% and they honored it. ii

C) Never give up. Call again and again if you have to until you talk to someone who tells you something different!

I am glad things work out for you braaainz. Sprint has actually been very good but like anyplace else, you sometimes have to run problems up the ladder. I usually do the “speak to a supervisor thing” first; if that does not work I get the name of the supervisor's supervisor. They may refuse to connect you to them but at least get the name and you can try to call them directly if you have to.