I received a text that there was a system update for my Grand Prime. A few minutes later...

[AC Question]

I got a message that the update was ready, so I allowed it to down load. When it went to installation, it went through the procedure, and then said "error" and froze on Samsung start screen. have tried to hard start several times, but always ends froze on Samsung screen. Is there a fix?

 

[private1]

Thanks Beldoin,

I did check with TracFone after I saw your response. They said it was legit. Still haven't heard back from Samsung.

The pics above in this thread... There is a line below the robot. It is a meter showing progress. Mine changed from blue to white.

The full update install took more than 20 minutes. Their warning that you won't be able to call, not even 911, could be important to some ppl during that time. Make sure you allow enough time for the update to happen.

Still waiting for my update to finish...

Thanks, again. My upgrade just finished. Looks OK. Thanks for being here and giving me the idea to check with the carrier.

 

[ErikJon2]

I had the same problem, using a Samsung Galaxy J-3 with the TracFone service as my carrier. Apparently, it's the problem can be solved by blocking push notifications from Samsung updates or anything that looks similar to Samsung updates, Indy system preferences under notifications. Even if you have the notification message on your screen and cannot get rid of it in order to reject the update, if you first block all notifications from Samsung, and then reboot your phone, apparently that notification message goes away, and the update does not install. So far, this is the solution for me but, knock on wood, tomorrow something new could develop, I suppose.