I think Verizon's network is causing the reboots

[Chrisy]

Go to where that guy is and see if your Bolt reboots!

 

[VideoEngineerAJS]

Go to where that guy is and see if your Bolt reboots!

Yeah, either angus_3 will have to roam the parts I'm in or I'll have to go to him, but I don't know where he is. Another guy said that downtown was good and that he lives on the Illinois side and has no issues. That really only leaves South and Mid County because like I said I'm in North (home) and West (work) County all the time and don't have any issues.

 

[jmayniac]

Just an FYI, my phone always reboots when I am at home. I have never seen it reboot at work, and I keep an eye on the Uptime. BTW, I only work about a mile away from where I live, so I hit the same tower, I'm sure. It only reboots maybe once a day or every two or three days though, but it's always when I'm at home.

 

[VideoEngineerAJS]

Just an FYI, my phone always reboots when I am at home. I have never seen it reboot at work, and I keep an eye on the Uptime. BTW, I only work about a mile away from where I live, so I hit the same tower, I'm sure. It only reboots maybe once a day or every two or three days though, but it's always when I'm at home.

It depends. I jump from tower to tower quite often when I'm at home. The location of my house just happens to be right in the middle of about 5 different cities, so I jump from Florissant, to Ferguson, to Hazelwood, to Berkeley, to St. Louis all the time. I'll even jump to Bridgeton, St. Ann, and Edmundson every once in a while which is by the airport and I live in Calverton Park which is only surrounded by Hazelwood, Florissant, and Ferguson. The reason I know this is because my weather always changes on the clock.

My house is in a valley even though I'm smack dab in the middle of highly populated area and the map says I'm in an extended LTE coverage area because of this. I think this is why my phone tower jumps so much when I'm at home because it's trying to grab the best signal at any given time. Now when I'm at work I'll usually go from Creve Coeur (the location of my office), to Chesterfield, to St. Louis, and occasionally Maryland Heights, but I don't jump nearly as much when I'm at work.

The point being is you may be jumping to a different tower even if you only live a mile away. In my house I can move 2 feet to the left of one place and move to a different tower.

 

[jmayniac]

I can always tell when I'm on the crappy tower because the 3G speeds are slow, <100kbps down. This is with a -77dBm signal. We aren't slated to get 4G till who the **** knows when. If I go into town, I get decent 3G speeds about 1Mbps down with the same signal strength.

 

[VideoEngineerAJS]

I can always tell when I'm on the crappy tower because the 3G speeds are slow, <100kbps down. This is with a -77dBm signal. We aren't slated to get 4G till who the **** knows when. If I go into town, I get decent 3G speeds about 1Mbps down with the same signal strength.

Do you have WiFi at home? If you do I would connect to WiFi instead of staying on 3G, heck I have LTE at home, but I still connect to WiFi when I'm at home.

 

[jmayniac]

Do you have WiFi at home? If you do I would connect to WiFi instead of staying on 3G, heck I have LTE at home, but I still connect to WiFi when I'm at home.

Yes, I have Wi-Fi at home and work, that is what I use almost exclusively because of the 3G speeds here.

 

[Mortiel]

Well I remember right after the nationwide LTE outage people on this board in 3G areas were saying that eHRPD was disabled when everything was supposedly back to normal. I guess eHRPD is back up because I remember shortly after that the posters in 3G areas were talking about being able to do SVDO.

I also remember having a discussion (which I think FrankXS was in on) where we found it odd that the Thunderbolt wasn't marketed as an SVDO device as well as an LTE device. I remember someone said that a rep told them that it wasn't marketed that way because not all of the towers have that capability. I would think by now almost all of the towers would have that capability since LTE is getting pushed now, but maybe some just aren't as stable as others and that's why Verizon didn't take advantage of the SVDO capabilities of the phone in their marketing?

SVDO is not advertised because it is not entirely stable. While you *can* use voice and data simultaneously, we are strictly told NOT to advertise that as the phone could experience degraded call quality or slow data speeds. Neither have happened to me on 100% 3G, but it is possible.

 

[robrecht]

SVDO is not advertised because it is not entirely stable. While you *can* use voice and data simultaneously, we are strictly told NOT to advertise that as the phone could experience degraded call quality or slow data speeds. Neither have happened to me on 100% 3G, but it is possible.

An internal Verizon memo about this was leaked to Phandroid back in January: "... however, we cannot promise the experience will be one that is consistent with our brand." A couple of weeks later, it was leaked by "sources aware of Verizon's testing ... [that] the technique used leads to data being much slower than it would be otherwise." But other people who have tested this have reported, as you do, that they have not personally observed any slowdown so it is presumably intermittant. Random? Or are there known conditions that lead to the slowdown? You also say "not entirely stable." That sounds a little different than just an occasional slowdown. An unstable connection sounds more like a connection that can be lost and, of course, many of us have observed data connectivity issues. eHRPD: suspect or merely person of interest?

 

[Malibu02]

Got my first reboot today. I havent traveled since I got the update (the day it came out) and had 0 problems until today.
I went from Venice FL to Sarasota FL which is only 20 miles but about when I switched towers going and coming the phone rebooted. It was easy to tell when towers switched because 3 G signal is twice as strong on the Sarasota tower.
Leads me to think it might be a network problem.
Unrooted device and non 4G areas

 

[Chrisy]

Got my first reboot today. I havent traveled since I got the update (the day it came out) and had 0 problems until today.
I went from Venice FL to Sarasota FL which is only 20 miles but about when I switched towers going and coming the phone rebooted. It was easy to tell when towers switched because 3 G signal is twice as strong on the Sarasota tower.
Leads me to think it might be a network problem.
Unrooted device and non 4G areas

Hi neighbor. Don't go further south, Reboot City.

 

[soccerfon711]

Hi neighbor. Don't go further south, Reboot City.

And don't go much further north. Gainesville is killing me right now.

 

[Mortiel]

An internal Verizon memo about this was leaked to Phandroid back in January: "... however, we cannot promise the experience will be one that is consistent with our brand." A couple of weeks later, it was leaked by "sources aware of Verizon's testing ... [that] the technique used leads to data being much slower than it would be otherwise." But other people who have tested this have reported, as you do, that they have not personally observed any slowdown so it is presumably intermittant. Random? Or are there known conditions that lead to the slowdown? You also say "not entirely stable." That sounds a little different than just an occasional slowdown. An unstable connection sounds more like a connection that can be lost and, of course, many of us have observed data connectivity issues. eHRPD: suspect or merely person of interest?

I mean unstable as AT&T unstable. Dropped calls, slowed connection, etc. It is the reason Verizon opted not to compete with AT&T with simultaneous voice+data. Yes, its convenient, but at a cost. That is why its not advertised as a selling point. Its not a tried and true reliable technology like CDMA/EV-DO, and based upon AT&T's history, we don't want to advertise it until we can test it intensely and make it 100% stable. This is also why you won't see 3G handsets with SV-DO/eHRPD yet.

I do, in fact, suspect eHRPD as a potential cause of the rebooting. Not the tower end of it, but the required radio and subsequent firmware on the device. However, with that said, it *may* in fact be an issue where a eHRPD tower wants eHRPD protocol from a device, and a non-eHRPD tower wants non-eHRPD protocol from another device. Meaning that people with Thunderbolt could experience reboots if they hit a non-eHRPD tower, and non-eHRPD devices experience reboots when they hit an eHRPD tower. Did that make sense to anyone?

 

[dms76]

I haven't really been paying much attention as I am not sure what factors I could contribute. People smarter than I have more to input, but based on my inexperience I think it might be with the network. I can tell you (mentioned in other posts) I have tried the MR1 update using different radios and experienced up to a 5 minute reboot TF. When I was in fringe areas L'anse, MI I experienced NO reboots that I had noticed. I would start out in a no service at 4am and around 10am would end up in a fringe area and returning around 8pm to the no service area. If I had an westerly wind and cloud cover I would receive a weak signal of -105 dbm to -125 dbm or 0-1 bar from Calumet, MI. I know it was a tower in Calumet due to the fact that the weather location and gps always reported that I was in the area. NO reboots at all and the phone operated flawlessly with decent 3G speeds in the area. As soon as I return to Akron, OH I started having the reboot issues again. If someone with privileges can look up tower info check out the cities to see what the features are supported such as EvDO, eHRP (spelling?) might be different between the towers maybe that will give some clues?? Every reboot happens within the same time frame of 6pm-8pm and it doesn't matter what activities I am performing. I have been on a call, I was trying to bump my GF's ATT Inspire (better Clarify), and doing nothing at all other then background data sync of emails etc. The reboots happened on both the standard and extended battery and with 4G listed in the status bar with a variance of 1-4 signal bars. At first I thought it was something to do with a low battery since the reboot would happened around 40-60% in the evening. I decided that this was a bad theory since I never had a reboot before my STD battery's second charge of the day. The reboots only seem to happen in the PM between 6pm-8pm and days ending in "Y". I think the reboot happened on Wifi once but I do not remember and I typically have a hidden SSID which tbolt doesn't seem to recognize. I am on my 13th day today and tomorrow will be day 14 so I am taking it back to see if I get one that doesn't reboot and doesn't take 5 minutes to restart.I currently have a hardware version 002 which doesn't seem to mean much, but maybe I can get a hardware version 003 or newer without reboots.
I am rooted with stock MR1 update using radios
1: 1.13.605.7 CDMA/LTE radio combo.
CDMA Radio version: 1.16.00.0402w_1
LTE radio version that came with 1.13.605.7

2: 1.13.605.7 CDMA and 1.12.605.6 LTE radio
CDMA Radio version: 1.16.00.0402w_1
LTE radio version that came with 1.12.605.6

3: 1.12.605.6 CDMA/LTE radio combo.
CDMA Radio version: 1.16.00.0223r
LTE radio version that came with 1.12.605.6

Unfortunately I have not had a chance to downgrade my phone to the original shipping firmware otherwise I would try. Has anyone re-flashed the original pre-OTA update to see if this has any effect?

Edit: Every time I reboot the phone I loose 10-12%

 

[mlpjunior]

I have experienced reboots while on my home WiFi network, fyi.

 

[VideoEngineerAJS]

I have experienced reboots while on my home WiFi network, fyi.

Okay but I doubt you turn off your cell signal altogether when you are at home on WiFi, meaning your phone is still tied to the tower.


Sent from my Thunderbolt

 

[dms76]

I was just up at Verizon Corporate Store to exchange my Tbolt for a non-updated model and hopefully one that doesn't reboot. Supposedly they were at local HTC Vendor meeting and per VZW Rep the first question asked was about the reboots. HTC Reps said that HTC is aware of the issue and are working on a fix with NO ETA. The fix is supposed to help wifi issues, more battery improvements and a reboot fix.

 

[brett328]

Possible fix? Went to the VZW store yesterday due to multiple reboots per day since OTA. I know that I've read in several threads that task killers are not recommended, but the first thing the tech guy did after i said "reboots" was grab the phone and downloaded Advance Task Killer app! He set it to aggreesive task killing, and said this should help stop most of the reboots, I'm skeptical to say the least, but zero reboots so far, 14 hours later. So for what its worth!

 

[Mortiel]

Possible fix? Went to the VZW store yesterday due to multiple reboots per day since OTA. I know that I've read in several threads that task killers are not recommended, but the first thing the tech guy did after i said "reboots" was grab the phone and downloaded Advance Task Killer app! He set it to aggreesive task killing, and said this should help stop most of the reboots, I'm skeptical to say the least, but zero reboots so far, 14 hours later. So for what its worth!

My advise is to take this fix with a large dose of salt. I have never seen a task killer *stop* reboots. I have seen it cause them. I have been in cellular Tech support long enough that it makes me HIGHLY skeptical.

However, if it works, it works. Can't argue with results.

 

[Chrisy]

I'm getting bummed out about the reboots. My phone seems to reboot at work a lot. Never at home. This is killing my battery there.

Starting today, I've resorted to turning my phone off completely while at work. So at least it won't reboot. I only check it at lung anyway. But, cmon already.