ICS not updating on Spectrum and nightmare with LG Mobile Tool

[smileycat360]

I?ve been trying to download Ice Cream Sandwhich all morning, but I keep getting constant errors. First time I tried downloading Ice Cream Sandwhich with wifi/3G on and it crashed at 2% so I kept restarting it until the 10th time I finally plugged my phone into the charger and turned on 4G. It got to 54% before it crashed and I had to restart again. I went into app settings and cleared data for Google Services like someone on another forum suggested, but no help. My phone is fully charged and has 3 out of 5 bars. I took the battery out, SIM card, and SD card out then tried again. I finally just tried the LG Mobile Tool for Windows 7 - let me just say NIGHTMARE. My phone ended up with no home screen, no apps, and no 3G! I had to to do a hard reset and now am trying to install ICS again through phone. VZN support said they would have an update for my issue in 3 to 3 weeks like wtf. Why is it crashing so much? I have nothing running in the background.