If you are interested in a Samsung Galaxy S10 device I recommend Swappa

[Mike Dee]

Please provide a link that says otherwise then. I trust at&t store more than you honestly.

I never said AT&T and you don't have to believe me.

I said Verizon....anytime I have a problem with a Verizon phone purchased from Verizon, I call the 800 number and get a refurbished exchange under warranty directly from Verizon.

 

[Golfdriver97]

Again, not true if purchased from Verizon.

Is this what you are referring to: https://forums.androidcentral.com/e...lace-lost-stolen-broken-phone/&token=DgzQXfi_

 

[trucksmoveamerica#AC]

Is this what you are referring to: https://forums.androidcentral.com/e...lace-lost-stolen-broken-phone/&token=jNO3BUqm

I couldn't get the link to work, but took a screenshot. Is exactly as we've been saying

 

[trucksmoveamerica#AC]

And here is at&t warranty support from their website.

 

[Itsa_Me_Mario]

Is this what you are referring to: https://forums.androidcentral.com/e...lace-lost-stolen-broken-phone/&token=a_A9PuT6

That and maybe this one: https://forums.androidcentral.com/e...rtified-like-new-replacements/&token=GwG3rMCh

 

[Golfdriver97]

That and maybe this one: https://forums.androidcentral.com/e...rtified-like-new-replacements/&token=xuRutOyM

I get directed to the AC forums home page. Error in the link?

 

[mustang7757]

I get directed to the AC forums home page. Error in the link?

Same happened when I click your link , strange

 

[trucksmoveamerica#AC]

I had to copy the link and paste it on Samsung internet to open it.

 

[Mike Dee]

Worked for me

 

[Almeuit]

Please provide a link that says otherwise then. I trust at&t store more than you honestly.

Others have linked it but I have had a defect be replaced by Verizon directly. Buddies camera on his LG V20 failed (hardware) and they replaced it without an issue (he is on my account).

 

[NIZMOZ44]

And here is at&t warranty support from their website.

Yep, that shows AT&T is different from Verizon and won't replace devices under warranty like I mentioned. I've tried several times to get devices warranties with AT&T and they always refused and told me to go to the manufacture unless I have their insurance.

 

[trucksmoveamerica#AC]

Yep, that shows AT&T is different from Verizon and won't replace devices under warranty like I mentioned. I've tried several times to get devices warranties with AT&T and they always refused and told me to go to the manufacture unless I have their insurance.

I just posted the policy. Sucks to have AT&T, Verizon replaces.

 

[Mike Dee]

I just posted the policy. Sucks to have AT&T, Verizon replaces.

AT&T might not replace but according to the image they provide Warranty Support for up to one year on non Apple devices whatever that means

 

[trucksmoveamerica#AC]

AT&T might not replace but according to the image they provide Warranty Support for up to one year on non Apple devices whatever that means

Well I dug a little further down the page, looks like AT&T does do exchanges.

https://forums.androidcentral.com/e...l%23%21%2Fwireless%2FKM1044996&token=szzakZ-Q

 

[Mike Dee]

Well I dug a little further down the page, looks like AT&T does do exchanges.

https://forums.androidcentral.com/e...l%23%21%2Fwireless%2FKM1044996&token=F92Hvv0J

Someone said that's not possible....lol

 

[mustang7757]

So if you buy a s10 from swappa will Samsung honor warranty?

 

[trucksmoveamerica#AC]

So if you buy a s10 from swappa will Samsung honor warranty?

Not sure. When I wanted to do a warranty swap thru Samsung with my S10+, several Samsung reps and chat said I would have to return the phone and reorder, but it was still under the 15 days. I would imagine after the 15 days you would just have to send the phone to a Samsung warranty center. The warranty should still be good thru Samsung, just don't have the luxury of exchanging, would have to find a phone to use. I'll try to find out if Samsung warranties to original buyer only, that would be bad news for buying on swappa or eBay like sites.

 

[Mike Dee]

So if you buy a s10 from swappa will Samsung honor warranty?

Yes since they allow online registration. So does LG.


That might only be to the original registrant

 

[Mike Dee]

Not sure. When I wanted to do a warranty swap thru Samsung with my S10+, several Samsung reps and chat said I would have to return the phone and reorder, but it was still under the 15 days. I would imagine after the 15 days you would just have to send the phone to a Samsung warranty center. The warranty should still be good thru Samsung, just don't have the luxury of exchanging, would have to find a phone to use. I'll try to find out if Samsung warranties to original buyer only, that would be bad news for buying on swappa or eBay like sites.

Not an issue if you buy new on Swappa so eBay should be same. I did buy new LG on eBay and had no problem getting service.

 

[trucksmoveamerica#AC]

Not an issue if you buy new on Swappa so eBay should be same. I did buy new LG on eBay and had no problem getting service.

Here is the policy on Samsung website. If I'm reading it right, if you buy the phone from sites such as swappa and eBay, not the original purchaser, Samsung warranty does not transfer to second buyer. Samsung may not always enforce these rules as it States it's up to Samsung in the long run.

Read number 1, number 7 under general terms and conditions. And number 1 under warranty guide.

https://forums.androidcentral.com/e...levant%2Fsupport%2Fwarranty%2F&token=515wczFR