Bradley Garrett
New member
- Oct 4, 2013
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I'm very much not happy with my Pixel 4 XL phone, but not for any technical reason. I ordered my phone through Google Fi (where I've been a customer for over 5 years) about 15 min. after it was announced. A Black 128GB Pixel 4XL. What was delivered to me two weeks ago was a White 65GB Pixel 4XL. For 2 weeks now I've been chatting, calling and emailing customer support to try to get this resolved. I've gotten nothing from them but "just wait and eventually we'll figure it out". I was "escalated" to the Shipping department and they will only communicated via email. At this point I don't even want the phone, I just want this experience to be over so I can move on. I've been a loyal Google customer for years (Nexus 6P, Pixel 2XL) and it's a shame that now I don't even want their product because of this absolutely horrific service experience.