I'm not receiving calls from my Xiaomi Mi 9T without powering off and on

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I have a Xiaomi Mi 9T I bought from Amazon about a month ago and occasionally I will not receive calls. no incoming call screen, no missed call notifications, nothing. I made sure it worked with my service provider (T-Mobile) when I purchased it. I do receive calls generally, but from time to time they don't come through at all. I have tested calling it from a different phone and the calls end up going straight to voicemail. Outgoing calls work flawlessly, I can call someone else with no breaks or call drops. Calls seem to come through when I power the phone off and on but after some amount of time it's back to the issue.

 

[mustang7757]

Hi, welcome!

You use DND?

 

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No, I have checked for do not disturb, ringer, etc but the issue is still there. I get my ringtone when a call does come through

 

[mustang7757]

Try safe mode for little time see if its still happening, you can make calls and messages just no 3rd party apps will work while in that mode .

 

[B. Diddy]

Welcome to Android Central! When this happens, does the phone show that it has good cell signal?

 

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I did give that idea a test from a different website to no avail. I think it might be an issue with the service provider or the phone somewhere. I am hesitant to check with T-Mobile directly because I didn't buy this phone directly from them, rather from Amazon.

 

[Zub ini]

Welcome to Android Central! When this happens, does the phone show that it has good cell signal?

Yes, I have three bars or higher at all times, there aren't any extreme peaks or drops in connection either.

 

[mustang7757]

I did give that idea a test from a different website to no avail. I think it might be an issue with the service provider or the phone somewhere. I am hesitant to check with T-Mobile directly because I didn't buy this phone directly from them, rather from Amazon.

In settings , type in top search bar reset network , can try that

 

[B. Diddy]

Just to clarify, you did test in Safe Mode, right?

Is wi-fi calling on? If it's on, try turning it off (or vice-versa), and see if that does anything.

 

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In settings , type in top search bar reset network , can try that

I've tried this, and tried with wi-fi calling on and off today but now it seems that I am not getting text messages.

 

[mustang7757]

I've tried this, and tried with wi-fi calling on and off today but now it seems that I am not getting text messages.

Did you have to manually put a APN or it populate one automatically?

 

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Did you have to manually put a APN or it populate one automatically?

I haven't put in any APNs. I don't know networks that deeply but in settings there are 5 general APNs and one under MMS. So I'm sure it was automatic.

 

[mustang7757]

I haven't put in any APNs. I don't know networks that deeply but in settings there are 5 general APNs and one under MMS. So I'm sure it was automatic.

Is one of them highlighted? Try resetting APN 3 dots upper right corner

 

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Is one of them highlighted? Try resetting APN 3 dots upper right corner

Hello, sorry for getting back to you so late, I've tried resetting APN and so it seems to work now, I'll see if I have any issues later. I have tried all the options above so this looks like it might have solved the issue so far.

 

[mustang7757]

Hello, sorry for getting back to you so late, I've tried resetting APN and so it seems to work now, I'll see if I have any issues later. I have tried all the options above so this looks like it might have solved the issue so far.

Great, hopefully stays that way