I went in about a month ago looking around at good web browser phone options as I've been on a berry for a while. I explained that my main concern was a nice portable browser and that I would likely never use it as an actual phone since my BB is mandatory for work.
She showed me the incredible but warned me that they were very hard to get hold of and might be several weeks of a wait. Then she looked like she thought of something and said, "you need to put this off a month; can you wait?". I said sure and last week she called and said, "Can you come see me on the 15th and if so, what time?" and again, I said sure. She said she would have the perfect phone for me and that she was sure I'd be happy with it. Said it was called the Droid X and that I should look it up.
That's generally why I don't order online. For all the bad rap VZW gets, that's the kind of service I've had for years and years. She could have just taken my money for an incredible and been done with me in 15 minutes but she both knew about the phone coming out AND knew it would fit me better (I was hoping for a larger screen than the Incredible) so she followed up and will get my sale. She'll also get my BB upgrade in about six months when I look for a BB OS 6 device.
Just thought I'd share my DX Appointment story.