Incomplete software updating, how can I get it to finish?

[AC Question]

Incomplete software updating

Phone is Samsung Note 4, download software and instal it, it almost 2 hr already, it still at ' Installing system update', what is the next next or how to resolve the problem? Thanks

 

[B. Diddy]

Re: Incomplete software updating

Welcome to Android Central! Is it essentially frozen, or is this happening in the background?

If it's frozen, you may have to force a shutdown by pulling the battery for 10 seconds. Then boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-14686. Now boot normally, and try the update again.

 

[nahoku]

Re: Incomplete software updating

And if ^^^ that doesn't work. Take to your carrier to see if they can help you.

 

[B. Diddy]

Re: Incomplete software updating

Or your local Best Buy with a Samsung Store in it.