Incomplete software updating, how can I get it to finish?

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AC Question

Incomplete software updating

Phone is Samsung Note 4, download software and instal it, it almost 2 hr already, it still at ' Installing system update', what is the next next or how to resolve the problem? Thanks
 
Re: Incomplete software updating

Welcome to Android Central! Is it essentially frozen, or is this happening in the background?

If it's frozen, you may have to force a shutdown by pulling the battery for 10 seconds. Then boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-14686. Now boot normally, and try the update again.
 
Re: Incomplete software updating

And if ^^^ that doesn't work. Take to your carrier to see if they can help you.
 
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Re: Incomplete software updating

Or your local Best Buy with a Samsung Store in it.