jimbl
Well-known member
I've been with Verizon for about 6-7 years, and generally have been very happy with their customer service. Almost never have dropped calls or signal issues either.
I hear ya man - hope you can work it out with VZW.
Ironically - I just now got an email notice from ATT for my ETF/final bill.
$547.12 across 4 lines. What I'm trying to figure out is how they justify charging me all these governmental fees and taxes on ETF's - is that normal?
$115 on my line and $120 on my wife's, dad's and mother-in-law's lines = $475.
Probably no sense in calling to complain since I'm no longer a customer.
Dang Bill, that sucks. Hope it gets resolved for you.
One quick question: how do you check what your 3G network speed is? Is there an app for that?
I'm with ya .46 Caliber.
I switched back to VZW on 7/15 from ATT. I moved 4 lines (2 X's and 2 Samsung Convoys) to the tune of $974'ish on the day I switched (not counting the $540'some ETF with ATT).
My wife's X started freezing within the first week or so and we troubleshot it with several different VZW reps over the next week or so - finally culminating in them saying she needed a replacement. They sent her one out (which I again had to pay for ahead of time to the tune of $317.99 - which was to be credited back to my Visa once her defective X was received back).
We got it on 8/4 - I shipped her old X back on 8/5 - they got it on 8/9. I called to verify I'd get my credit and the rep said it would be 4 days until that happened from the day they received it. I called 5 days later and was told 10 days. Waited 10 days and called again - they said that the warehouse hadn't verified everything was sent and it would be another day. I called the next day and they said they weren't sure what was up and I'd get a return call by the end of that day. Called the next day - again - nothing no explanation why but they'd call me by the end of the day with and answer - or first thing the next morning. Nothing - called that afternoon and spoke with a supervisor - they'd push it to "treasury" (whatever that is) and I'd have an answer by the end of the day. Again - nothing - no calls. Called this past Monday again - spoke with another rep - no answers why but she'd guarantee a supervisor would call me by the end of the day - or first thing Tuesday. Nothing. Called Tuesday - no answers - another "guaranteed" return call and NOTHING.
Called today - very unhappy - the girl tried to tell me they don't do refunds until the beginning of the next billing monthly cycle (which would be 9/15 for me) - I asked what on earth my billing cycle had to do with a Visa refund and she couldn't answer me so I asked for her supervisor. Spoke with "Patty" from the Olympia, Washington service center who gave me her employee number and an iron clad guarantee she'd get to the bottom of it and would call me by the end of today. At 6:15pm tonight my X rang with a "unknown caller" - I answered it and no one was there - left it on speaker for a couple minutes to make sure and nothing. It's now 8:35pm EST and I still haven't had a call back.
I pity whoever gets my call tomorrow.
I feel like VZW has spread their network thinner. At home, ATT 3G got me 465 Kbps, VZW gets me 240 something.
CS wants me to do a factory reset and then call back. Are the Apps I've purchased tied to my Gmail or this device? I'd hate to have to re-purchase my paid apps.