Switched from Fi to Visible a few weeks ago, now having an intermittent issue where some MMS messages aren't received and instead I get an error that says Message expired or not available.
It doesn't happen all the time, but every so often. I went for two+ weeks without it then it happened again last night. My wife is also experiencing the issue. Seems arbitrary. One group that we're both in, she got messages that I didn't, then I got messages that she didn't. Happened in both groups with just Android users as well as groups with iPhone users. Today I got the error for a single MMS from one sender, not a group. The messages are just MIA, no way to get them back by trying to download, reboot, etc.
I've tried factory reset, using Google Messages beta, clearing app storage/cache, network reset, toggled auto-download, turning off RCS, and WiFi calling —no luck. Also tried Textra and Pulse, but they just hide the issue (messages still not received and no error message).
My wife and I are using Pixel 4a on Visible, never experienced this on Fi or AT&T. Seems that it's very widespread too across various devices and carriers: https://support.google.com/messages/thread/66009263?hl=en
I contacted Visible and they said they'd escalate, Google support told me it's a carrier issue. I'm at a loss! It's not a problem until it's a problem, it comes and goes.
Anyone else having this issue? Would love to get this seen and escalated as high as possible to hopefully find a fix!
It doesn't happen all the time, but every so often. I went for two+ weeks without it then it happened again last night. My wife is also experiencing the issue. Seems arbitrary. One group that we're both in, she got messages that I didn't, then I got messages that she didn't. Happened in both groups with just Android users as well as groups with iPhone users. Today I got the error for a single MMS from one sender, not a group. The messages are just MIA, no way to get them back by trying to download, reboot, etc.
I've tried factory reset, using Google Messages beta, clearing app storage/cache, network reset, toggled auto-download, turning off RCS, and WiFi calling —no luck. Also tried Textra and Pulse, but they just hide the issue (messages still not received and no error message).
My wife and I are using Pixel 4a on Visible, never experienced this on Fi or AT&T. Seems that it's very widespread too across various devices and carriers: https://support.google.com/messages/thread/66009263?hl=en
I contacted Visible and they said they'd escalate, Google support told me it's a carrier issue. I'm at a loss! It's not a problem until it's a problem, it comes and goes.
Anyone else having this issue? Would love to get this seen and escalated as high as possible to hopefully find a fix!
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