Is Amazon exchanging Note 7 Accessories for free?

[lanenubia]

Is Amazon exchanging Note 7 Accessories for free even after the return window has passed? Someone said they were able to exchange for accessories of their new phone. Has anyone else been successful?

 

[akin_t]

I think Amazon's customer service might know the answer to this question.

 

[Hurleygm]

I emailed them yesterday here's what they said:


Thank you for bringing this to our attention and I'm happy to provide the appropriate information about your concern.

Upon checking on our records, I've verified that we're not allowing returns for Note 7 accessories beyond the standard 30 day return window. The return window for your order numbers:... already expired last September 23, 2016. I'm sorry about this.

However, because of the circumstances, I've made a One-Time Exception.

 

[Chevanlol360]

Yes, contact customer service explain the recall situation and that the accessories you bought are now useless. They'll ask for the order number and will provide you a return shipping label within minutes.

I bought tons of cases and accessories including a wireless charging stand and they started the refund process for me for the total $60 something dollars that I spent on accessories. Only thing is your return might be a tiny bit more difficult if you bought from a 3rd party on Amazon instead of Amazon itself or one of their fulfillment partners.

EDIT: to be clear some of my orders were well over the 30 return policy, some of them were in August.

 

[Hurleygm]

I've heard others being allowed to return, but who knows.

 

[Katrina White1]

Here's the email from third party, IQ Sheild. My return label directly from Amazon is at my office where I printed it.

 

[suitebliss]

As a Prime member, I got every single dime back!

 

[Preach2k]

Amazon took everything back but my Spigen Case. I will place a call to Spigen tomorrow or first thing Monday morning.

 

[fgcchevy]

They refunded me $93 and I didn't have to send anything back! They processed the refunds the same day.

 

[delco714]

I shouldve tried this! I have a spigen slim armor and I just bought exact same for s7e...both Amazon.. Damn.

 

[anon(9419666)]

Amazon announced that they would accept note 7 accessories after the return period has ended.

 

[antman451]

Yup, I just got a reply (I emailed last night) about two cases, one well outside of the return period. It said just keep them and they're giving me a credit for what I paid. Very nice and easy.

 

[brucesmays]

Where do you email for help. I have tried and can't figure out how to request a a refund as I am out of the 30 day period

 

[panzerghost]

Where do you email for help. I have tried and can't figure out how to request a a refund as I am out of the 30 day period

I contacted the seller directly on Amazon, but a direct email would be nice to have.

 

[nonie]

Where do you email for help. I have tried and can't figure out how to request a a refund as I am out of the 30 day period

I did the online chat on Amazon. Explained and he gave me prepaid return label for a case.

 

[delco714]

I did the online chat on Amazon. Explained and he gave me prepaid return label for a case.

Same..big win. Cheers Amazon..reason I spend thousands there a year

 

[dvarapala]

Amazon took everything back but my Spigen Case. I will place a call to Spigen tomorrow or first thing Monday morning.

As luck would have it, I bought 2 Spigen cases from Amazon ($10 each). I may just keep them as souvenirs.

 

[bricenm]

I emailed Amazon about my two orders this morning. One order was for a Spigen case and another was for an FYY wallet case. Both orders were sold by their respective companies and Fulfilled by Amazon. The Spigen case was beyond the 30-day return window and the FYY case still had about 14 days. I referenced the recall and discontinuance of the Note7 in the email and within 2 hours I got a reply saying they would refund my money for both cases and that I do not need to return the cases and I should keep them, discard them or donate them. I just got the verification emails of the refund about a half hour ago. Thank you Amazon!

 

[lanenubia]

Thank all. I used the live chat and they allowed me to return 7 items that were already past the 30day return window. That's $137 bucks I thought I would never get back. Glad I read this forum.

 

[c921]

I bought from a 3rd party seller at amazon and rejected my return request. I remembered amazon has an a-z guarantee. I filed a claim and instantly they gave me an amazon credit because I picked that option instead of waiting for the seller to reply (and probably reject my request again) I love amazon!