Is anyone else having issues with the Amazon Video app?

[804hokie]

I haven't used it in awhile, but it currently won't load any content (despite my being logged in). Clearing the cache hasn't helped. I was wondering if this was due to the software on my G4 (running the most up-to-date VzW build) or the app itself? I've tried both LTE and Wi-Fi, to no avail.

All other video apps (i.e. YT and Netflix) are working fine.

 

[804hokie]

well I guess I'm the only one. amazon has disappointed in a rare way, with their tech support on this

 

[Jerry Laird]

It is not compatible with marshmallow when I tried to install it after upgrading to the g4 from my older note3 phone/

 

[804hokie]

It is not compatible with marshmallow when I tried to install it after upgrading to the g4 from my older note3 phone/

I was afraid of that

 

[frope01]

I haven't had any issues with my Amazon Video app. I'm running Marshmallow.

 

[804hokie]

Okay, I finally reached a helpful tech support assistant at Amazon, who said there is a known issue with the App and Android 6.0. He said he would email me as soon as it is believed to be resolved, and I'll update this thread then.

 

[jhilker]

I'm running Marshmallow 6.0 on the Sprint LG G4, and I don't appear to have any problem pulling up video on Amazon (LTE or wi-fi).

 

[804hokie]

today Amazon informed me an updated version of Amazon Video was available. Installed it and now things work like they're supposed to.