Is anyone else having sound issues?

[Beansr519]

When i first purchased this phone, i was watching Netflix and the sound from the phone was AMAZING, but when i tried to watch a movie on the phone over the weekend, i only have sound out of the bottom speaker. does anyone else have this issue? does anyone know of a fix?

 

[Rukbat]

If the top speaker went bad, if the phone is new, I'd ask for a replacement. There's no "fix" except replacing the speaker.

 

[mustang7757]

When i first purchased this phone, i was watching Netflix and the sound from the phone was AMAZING, but when i tried to watch a movie on the phone over the weekend, i only have sound out of the bottom speaker. does anyone else have this issue? does anyone know of a fix?

See if any Gunk is in the ear piece speaker , happened with my s9+ and I cleaned with soft toothbrush

 

[methodman89]

See if any Gunk is in the ear piece speaker , happened with my s9+ and I cleaned with soft toothbrush

This, but first try vacuum to reduce the risk of damage.

 

[Beansr519]

i checked that, there's no gunk in the ear piece, i've barely used it. i contacted Samsung and they want me to take it to a local repair store (YoubreakWefix is the name of the store), but i honestly shouldnt have to have it repaired this soon.

 

[mustang7757]

i checked that, there's no gunk in the ear piece, i've barely used it. i contacted Samsung and they want me to take it to a local repair store (YoubreakWefix is the name of the store), but i honestly shouldnt have to have it repaired this soon.

If no gunk build up in ear piece then yeah they should send you another one.

 

[Beansr519]

i have them on chat now...will update shortly

 

[Beansr519]

ALRIGHT! the update is that they want me to take it to a Samsung authorized repair store where they will either fix it or say that it needs to be exchanged. Honestly, i've had this phone less than 30 days, and if it already needs to be repaired, i dont know if that's a phone that i want to keep.

 

[mustang7757]

ALRIGHT! the update is that they want me to take it to a Samsung authorized repair store where they will either fix it or say that it needs to be exchanged. Honestly, i've had this phone less than 30 days, and if it already needs to be repaired, i dont know if that's a phone that i want to keep.

Sorry about your experience but they should do exchange right off the bat only 30 days but give them a chance see what ifixit does.

 

[Beansr519]

Sorry about your experience but they should do exchange right off the bat only 30 days but give them a chance see what ifixit does.

i think i'm going to go through my provider and see what they an do first

 

[mustang7757]

i think i'm going to go through my provider and see what they an do first

That's another option, whatever you do create havoc on them ..they need it once in a while lol.

 

[Beansr519]

That's another option, whatever you do create havoc on them ..they need it once in a while lol.

oh, i most certainly will!!! $1,000=a WHOLE LOT of HAVOC!! lol!

 

[mustang7757]

oh, i most certainly will!!! $1,000=a WHOLE LOT of HAVOC!! lol!

Keep us posted

 

[mhunter6378]

ALRIGHT! the update is that they want me to take it to a Samsung authorized repair store where they will either fix it or say that it needs to be exchanged. Honestly, i've had this phone less than 30 days, and if it already needs to be repaired, i dont know if that's a phone that i want to keep.

You can try testing your speakers in service mode. In the phone dialer enter *#0*# and run the speaker test.

 

[Beansr519]

i didnt know that...thank you!

 

[Beansr519]

***UPDATE*** so friday night, i went to the Sprint store and their tech guy was new and ran trhu all the tests but couldn't find the issue. so i went around the corner (literally) to the ubreakifix store where i had an appointment, and within 3-5 minutes they resolved the issue by using the *#0*# screen that mhunter6378 told me about, so now i'm back in love with my Note 9!

 

[Beansr519]

You can try testing your speakers in service mode. In the phone dialer enter *#0*# and run the speaker test.

That's what fixed it! but the guy at the ubreakifix store said that its hard to get out of, i didnt try it myself. is that hard to get out of?

 

[mustang7757]

***UPDATE*** so friday night, i went to the Sprint store and their tech guy was new and ran trhu all the tests but couldn't find the issue. so i went around the corner (literally) to the ubreakifix store where i had an appointment, and within 3-5 minutes they resolved the issue by using the *#0*# screen that mhunter6378 told me about, so now i'm back in love with my Note 9!

Glad your back loving your note again, and good tip for rest of us ..

 

[adegbenroagoro]

***UPDATE*** so friday night, i went to the Sprint store and their tech guy was new and ran trhu all the tests but couldn't find the issue. so i went around the corner (literally) to the ubreakifix store where i had an appointment, and within 3-5 minutes they resolved the issue by using the *#0*# screen that mhunter6378 told me about, so now i'm back in love with my Note 9!

Did it take you back readily? Juliet (from Romeo........) would have been greatly disappointed by such lack of faith that you exhibited.

 

[Beansr519]

Did it take you back readily? Juliet (from Romeo........) would have been greatly disappointed by such lack of faith that you exhibited. ??????

I'm happy to say after a weekend of apologizing, it did take me back! lol!!