Question Is this phone new or refurbished?

[Jerry Sexton]

I bought an S21 Plus from Ebay. I double checked with the seller to confirm that the phone was new / unopened. I received the phone today and checked the RTN. The reconditioned status said No but in the Life timer / call category, it had 8561 calls and 583H :58M. I had already used the Samsung Switch app to download settings from my old phone. Are the numbers in the RTN from my old phone or did I get a used phone?

 

[mustang7757]

Where is RTN?

Go to settings>about phone>Status>
Does it say official?

Was it sold unlock or carrier version?

 

[belodion]

Where is RTN?

I don’t even know WHAT it is.

 

[mustang7757]

I don’t even know WHAT it is.

Probably meaning the dialer code but want to make sure , you get IMEI and serial number and such

 

[Jerry Sexton]

I dialed ##786# and it took me to the RTN screen with the information. Now when I try that code, it does not work.

I looked at the About screen and it did say official.

It was unlocked all carriers. When I put my AT&T SIM card in it. It seem to set itself up as an AT&T phone.

 

[mustang7757]

I dialed ##786# and it took me to the RTN screen with the information. Now when I try that code, it does not work.

I looked at the About screen and it did say official.

It was unlocked all carriers. When I put my AT&T SIM card in it. It seem to set itself up as an AT&T phone.

It's possible from doing the transfer that those calls and hours .

Can you go to settings>about>software page and scroll down and take a screenshot?

 

[mustang7757]

Also in dialer use *#06# and see if serial number and IMEI match in settings>about page in beginning

 

[Jerry Sexton]

It's possible from doing the transfer that those calls and hours .

Can you go to settings>about>software page and scroll down and take a screenshot?

 

[Jerry Sexton]

It's possible from doing the transfer that those calls and hours .

Can you go to settings>about>software page and scroll down and take a screenshot?

 

[Jerry Sexton]

Can you tell anything from these screenshots?

 

[SyCoREAPER]

Remove that screenshot. Don't share your SN and IMEIs.

 

[SyCoREAPER]

OP,
Follow this if you can't tell from the packaging.

Others

r1.community.samsung.com

It seems to no be free but if you're worried about it, which you seem to be, it's worth the $4.

 

[BerryBubbles]

Can you tell anything from these screenshots?

Just as @SyCoREAPER stated, please remove that screenshot. Don't share your serial number or IMEI.

Just compare the numbers like @mustang7757 explained in post #7 above.

 

[SyCoREAPER]

Also hold off on the link I posted. I felt generous and ran your IMEI on numerous sites and none mention an activation date so that side I provided might not a more either .

 

[mustang7757]

View attachment 363932

Your device was originally Verizon
I deleted your screenshot with IMEI numbers

 

[SyCoREAPER]

CheckMEND seems to be most recommended but I cant vouch.

Best true way was to examine the box for the factory seal.

Unfortunately beyond this post I can be of no further help.

EDIT: OP, I sent/private messaged you the most detailed report I could find. As mentioned can't help beyond that so I won't be able to answer any follow up questions s.

 

[Laura Knotek]

@Jerry Sexton please don't post any screenshots showing IMEI or other personal information. This is a security risk.

 

[Jerry Sexton]

Sorry, about that. I'm ignorant of those things. Thanks for fixing it.

 

[smvim]

I bought an S21 Plus from Ebay. I double checked with the seller to confirm that the phone was new / unopened. I received the phone today and checked the RTN. The reconditioned status said No but in the Life timer / call category, it had 8561 calls and 583H :58M. I had already used the Samsung Switch app to download settings from my old phone. Are the numbers in the RTN from my old phone or did I get a used phone?

Samsung Galaxy Xcover 4 - Full phone specifications

www.gsmarena.com

You've bought a three year old phone from an Ebay retailer, is there actually that much of a price discrepancy between a dated 'new' phone or refurbished 'new' phone? Given that you've already restored your old phone user account to this new phone, presumably you recently went through the new phone setup process (i.e. adding in your Google account info, etc.) so do you recall what the initial prompt was the first time you started it up?
That might reveal if it was or wasn't a new phone, or if it was refurbished by Samsung or a third-party company. Did you need to remove things like the piece of plastic sticking to the display?
Since you've transferred your data onto it and been using it, be aware you need to differentiate any usage info you run across now as being tied to just your own previous phone usage, or might be the previous owner's phone usage data. But don't forget, the brand new or not status has yet to be determined.

Like the others, I'm also curious as to what you're referring to regarding 'RTN'? It's apparently a branded item, specific to particular carrier or manufacturer as it's not a typical Android reference nor part of common smartphone terminology.

 

[Mooncatt]

...from Ebay.

If you bought it from eBay. It's as good as used, and i would consider it as such. Even if it were a truly unopened factory sealed device, purchasing through eBay means you didn't get it from an authorized retailer, which means no warranty and of questionable usage (due to the ability to buy fake factory seals).

I would consider it a used device regardless of what the seller stated.