Issue with viewing pics on LG G4 phone. Can I get some help?

[AC Question]

Issue with viewing pics on LG G4 phone.

I can view the pic thumbnail in the gallery. When i go to double click on the pic to make it larger, the pic is "grayed"out. Why would this happen?

 

[dpham00]

Re: Issue with viewing pics on LG G4 phone.

Try to clear cache on the gallery app

 

[alliepmac]

Re: Issue with viewing pics on LG G4 phone.

Hello! I cleared the cache and that did not work. Any other suggestions? This is a very special pic and I want to make sure i can print it.

 

[alliepmac]

Re: Issue with viewing pics on LG G4 phone.

Hello! I cleared the cache and that did not work. Any other suggestions? This is a very special pic and I want to make sure i can print it.

 

[rdt595]

Re: Issue with viewing pics on LG G4 phone.

Only thing I can think of is maybe going to file explorer and moving it off of the phone and see if you can open it.

LG NitroHD G2 G3 G4