Hey there, guys. I’ve had so many issues with this phone that it makes me want to break down in frustration.
I originally bought a nexus 5 because I wanted a phone that was going to have fast updates, good support, good security, and what I figured would be a lack of problems because it’s totally stock and made by the same folks who make Android.
Boy was I wrong.
The first several months, everything was perfect – I absolutely loved the phone, it worked wonderfully, and there weren’t any issues whatsoever. I shattered my screen (turns out the corners of this phone are really prone to glass breakage), but was perfectly happy to use it even with the shattered screen.
Then came the Lollipop update. Suddenly, my phone would crash at random times. At first, it was only when I opened apps, although there were no particular offenders; it was just random. After a short while, it began to get stuck in a reboot loop – it would make it to the circling orbs, and then crash. This began to happen more and more frequently, and when it would boot up, it would go through the “updating apps” step, as though it had just installed a system update.
So I tried to get an RMA done. Google told me that because my phone was less than a month out of warranty, even though it was an update from them that had caused these issues, I would have to pay for the repair. (And this is something which was well documented – that update screwed nexus 7 tablets and nexus 5 phones… so google managed to push out an update that bricked their own phones but nobody else’s. Well done.)
I said fine, and sent it to them. They receive it over a long weekend. I don’t get an email asking me to pay until Tuesday, at which point I go to pay and am told that my phone is already being sent back to me because I didn’t pay within three days of it being received.
I wait for it to ship back to me, then pay to send it to them. Again. This time, they lose it – when I call to pay, they say it hasn’t been processed yet… for two weeks. When they finally do process it, I pay, and finally get a new, refurbished phone back after over a month and a half without it.
It has the same issues, but even worse.
At this point, I’ve about lost it. My $350 phone that I had to save up to buy is completely, utterly useless, because of an update pushed out by its manufacturer, which they refuse to acknowledge or fix. The problems I’m facing are thus:
1) The phone won’t turn on. It usually flashes the white ‘google’ logo, vibrates once, and reboots.
2) If I mash the power button as hard as I can (several posts and youtube videos showed this as an issue with the power button of the nexus 5), then it will sometimes work. Half the time it reboots after the google logo, and half the time after that, it reboots during the ‘android’ orbs or words.
3) If it makes it past that, it almost always (90%) goes to the ‘updating apps’ stage. This takes it ten to fifteen minutes, during which I must keep mashing the power button or else it instantly restarts.
4) Once it lets me log in, it reboots randomly. I’ve had it happen when I open apps or pull up swype. I’ve had it happen when I’m waiting for a text to send. I’ve had it happen when I’m scrolling down a web page. I’ve had it happen when the phone is locked, the screen is off, and the phone is sitting completely idle.
5) It also loses information. So far, no pictures or texts or anything of that sort have been lost, but it will completely randomly lose all wifi data, or decide that I’ve never used chrome before, or make me log into facebook messenger and go through the setting-up process. How can that be getting screwed up when nothing else is?
6) I should note that when it does boot successfully, it will stay on for perhaps forty seconds before it crashes again.
7) Most of the time, I can’t turn the phone off because it gets stuck in the reboot cycle and reboots too quickly for me to hold the power button for five seconds. When I do manage to turn it off and let it rest, however, it reboots much quicker – a few dozen reboot cycles instead of over a hundred. The reboot cycles also make the battery very hot, so maybe it’s a battery issue.
A few notes on the repair process:
- I can’t boot into safe mode because it won’t boot. (it crashes from the android bootloader even more often than anywhere else)
- I have yet to try restoring to factory default because it’s not on long enough for me to back up contacts and data, and I’m scared that if it has an issue while it’s resetting, that it’ll just totally brick the phone.
Please, if I could get a little help, it would really, really, really be appreciated.
I originally bought a nexus 5 because I wanted a phone that was going to have fast updates, good support, good security, and what I figured would be a lack of problems because it’s totally stock and made by the same folks who make Android.
Boy was I wrong.
The first several months, everything was perfect – I absolutely loved the phone, it worked wonderfully, and there weren’t any issues whatsoever. I shattered my screen (turns out the corners of this phone are really prone to glass breakage), but was perfectly happy to use it even with the shattered screen.
Then came the Lollipop update. Suddenly, my phone would crash at random times. At first, it was only when I opened apps, although there were no particular offenders; it was just random. After a short while, it began to get stuck in a reboot loop – it would make it to the circling orbs, and then crash. This began to happen more and more frequently, and when it would boot up, it would go through the “updating apps” step, as though it had just installed a system update.
So I tried to get an RMA done. Google told me that because my phone was less than a month out of warranty, even though it was an update from them that had caused these issues, I would have to pay for the repair. (And this is something which was well documented – that update screwed nexus 7 tablets and nexus 5 phones… so google managed to push out an update that bricked their own phones but nobody else’s. Well done.)
I said fine, and sent it to them. They receive it over a long weekend. I don’t get an email asking me to pay until Tuesday, at which point I go to pay and am told that my phone is already being sent back to me because I didn’t pay within three days of it being received.
I wait for it to ship back to me, then pay to send it to them. Again. This time, they lose it – when I call to pay, they say it hasn’t been processed yet… for two weeks. When they finally do process it, I pay, and finally get a new, refurbished phone back after over a month and a half without it.
It has the same issues, but even worse.
At this point, I’ve about lost it. My $350 phone that I had to save up to buy is completely, utterly useless, because of an update pushed out by its manufacturer, which they refuse to acknowledge or fix. The problems I’m facing are thus:
1) The phone won’t turn on. It usually flashes the white ‘google’ logo, vibrates once, and reboots.
2) If I mash the power button as hard as I can (several posts and youtube videos showed this as an issue with the power button of the nexus 5), then it will sometimes work. Half the time it reboots after the google logo, and half the time after that, it reboots during the ‘android’ orbs or words.
3) If it makes it past that, it almost always (90%) goes to the ‘updating apps’ stage. This takes it ten to fifteen minutes, during which I must keep mashing the power button or else it instantly restarts.
4) Once it lets me log in, it reboots randomly. I’ve had it happen when I open apps or pull up swype. I’ve had it happen when I’m waiting for a text to send. I’ve had it happen when I’m scrolling down a web page. I’ve had it happen when the phone is locked, the screen is off, and the phone is sitting completely idle.
5) It also loses information. So far, no pictures or texts or anything of that sort have been lost, but it will completely randomly lose all wifi data, or decide that I’ve never used chrome before, or make me log into facebook messenger and go through the setting-up process. How can that be getting screwed up when nothing else is?
6) I should note that when it does boot successfully, it will stay on for perhaps forty seconds before it crashes again.
7) Most of the time, I can’t turn the phone off because it gets stuck in the reboot cycle and reboots too quickly for me to hold the power button for five seconds. When I do manage to turn it off and let it rest, however, it reboots much quicker – a few dozen reboot cycles instead of over a hundred. The reboot cycles also make the battery very hot, so maybe it’s a battery issue.
A few notes on the repair process:
- I can’t boot into safe mode because it won’t boot. (it crashes from the android bootloader even more often than anywhere else)
- I have yet to try restoring to factory default because it’s not on long enough for me to back up contacts and data, and I’m scared that if it has an issue while it’s resetting, that it’ll just totally brick the phone.
Please, if I could get a little help, it would really, really, really be appreciated.
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