Sorry I just forget the end of my previous message. So ending on the 14th. But i got sending on 22nd, im a but concerned now. Will it be cancelled or ship before then ?
'I've Ordered a Nexus 5' Thread! (Order & Shipping Discussion)
- Thread starter James Falconer
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Sorry I just forget the end of my previous message. So ending on the 14th. But i got sending on 22nd, im a but concerned now. Will it be cancelled or ship before then ?
You are so right. I like Google, I've been there, my family members have worked there, and I thought they were really getting their act together after the not so successful Nexus 4 launch. However, there seem to be huge errors in their way of handling things as we've all read in this forum and I've had enough. After communicating with the sixth Google person this week who did not know anything I had to give up. This person, who is actually a supervisor, could do absolutely nothing. First, like all others, he told me he didn't know where the package was or what was going on. Then, now this is news to me, he told me that once the investigation of the package is complete, which will be in 5-10 business days, they will either not find the package and issue me a refund or find the package and NOT be able to reroute it to me (why? no answer, just policy) and would then issue me a refund. Either way, I would not be getting the phones and would basically sit around for a refund at which point I would have to place a new order. I asked him to then just place an order for me now and put me at the front of the queue (that is, if you have any belief that Google can even operate on a chronological queue, they haven't shown to do so thus far) given that I'd been waiting for this phone and they had messed up. Nope, he couldn't do that either. So I asked him to simply cancel the order. This high level supervisor couldn't do that either. He said the only people who would be able to do that were the people in charge of shipping, the ones my escalated case had been sent to (and who haven't replied multiple times). When I asked to then be put on the phone with them he said that they can only be reached by email and that he couldn't give me their email address, he could only ping them. It's unbelievable that a supervisor who claimed no one was above him (does he own Google?) can't cancel an order, place a new order, issue a refund, contact other departments directly, or pinpoint where a package is. All the personnel I previously interacted with have also failed miserably either by not following up and responding to direct emails or by taking on my case knowing that everyone before them had failed just to later email something like, "oh I see one of my colleagues is already helping you, I advise you to continue to work with them and I'll close this current inquiry". Really?? That's why I called, because they weren't handling it and you said you could! At this point I'm done with the transaction and I'm tired of giving Google a loan since they withdrew my money on the day of purchase, 10/31, and plan on doing nothing but refunding it in 5-10 business days. I did a chargeback through AmEx, Google can deal with them now.
FRoStYisGoD
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According to ups the phone has been in Detroit since Friday, and today it's still sitting their, even though it shows delivery as end of today today which I find weird.
I get today is remembrance day here in Canada but I don't think they would stop ups from delivering today no? Since it still shows it's sitting in Detroit what are the odds of it delivering today?
I get today is remembrance day here in Canada but I don't think they would stop ups from delivering today no? Since it still shows it's sitting in Detroit what are the odds of it delivering today?
mrsmumbles
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It seems like ups just aren't updating their info. You will probably receive the phone today unless it's a national holiday in Canada, in which case you'll receive it tomorrow.
Sent from my LG870 via Tapatalk 2
FRoStYisGoD
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AH ok we'll thank you. It is a Holiday today in some parts of Canada but not in Ontario so we'll see what happens. I guess UPS is slacking with updating their stuff for some reason.
I received my 16 GB White Nexus 5 on Nov 5th. The device was defective , so I completed an RMA on Nov 6th. When i placed the order, it said it would ship in 3-4 weeks 
However, I just received an email from google play that my replacement device has shipped!
I guess they must expedite replacement devices?
However, I just received an email from google play that my replacement device has shipped!
I guess they must expedite replacement devices?
ramandeepghuman
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Really? I thought if you buy off contract you don't have to worry about activation!?
Sent from my Nexus 5 using AC Forums mobile app
Goodeye
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Same thing happened to me. Best Buys argument is it's to stop resellers. Makes no sense because they let you buy it outright anyways.
Thats what I thought. He said it won't work with other carriers if that was what I was planning on doing. If that's the case then why not sell it to me???? ( Event though we all know thats a flat out lie. )
enjoying phone so much, just put in another order yesterday for a 16gb black, hopefully ships out before its estimated!
I am in the UK and ordered mine on Wednesday (32gb in white) and got it Friday. It did say there was a wait but that went really quickly and I got an email saying it was shipped. Plus I love this phone!!!
Goodeye
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Yeah I just cancelled my 16GB white, and immediately turned around and bought the 32GB White.
Everyone's reports here and on XDA, and Reddit saying how quickly (In a matter a day or two) the device has shipped out (these were also orders after I purchased mine) I figured what the heck might as well get the extra space.
My receipt still shows that this one will leave the warehouse on 11/26. Worse case it still does and that's when my 16GB was supposed to leave.
Everyone's reports here and on XDA, and Reddit saying how quickly (In a matter a day or two) the device has shipped out (these were also orders after I purchased mine) I figured what the heck might as well get the extra space.
My receipt still shows that this one will leave the warehouse on 11/26. Worse case it still does and that's when my 16GB was supposed to leave.
FRoStYisGoD
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haha supposed to have delivery for today, just saw the UPS truck go by my house as I was about to leave, decided to stay home been an hour and noting yet. Looks like today won't be the day ugh. Still pretty funny how the UPS dude just drove right passed my house, not sure to laugh or chase him down just in case lol.
It's pretty much the end of day to like it said for delivery, funny thing is my tracking # still shows that it's 4 hours away and hasn't left yet weird.
It's pretty much the end of day to like it said for delivery, funny thing is my tracking # still shows that it's 4 hours away and hasn't left yet weird.
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mrsmumbles
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Isn't Veterans Day a national holiday? (If you're in the US.) You may have seen a ups freight truck rather than delivery truck.
Sent from my Nexus 5 using Tapatalk 2
FRoStYisGoD
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Nope not in Ontario it's not at least either way I've seen purolator deliver today as well which is weird. Ah well come tomorrow if I don't receive it i'll see what's up. Even if it was a holiday shouldn't the tracking update for delivery tomorrow.
Ordered 32Gb White on 11/8 morning, was told 11/22 delivery date. surprised to get email today (11/11) saying it's shipped. i checked the tracking info and it will be here tomorrow evening (i signed up for 2 day service). total surprise, as i wasn't expecting it for a couple of weeks at least.
EDIT: i am in San Francisco, CA for those of you who wonder.
EDIT: i am in San Francisco, CA for those of you who wonder.
Are all nexus 5 s shipping from Louisville ?
I live in So Cal.
Posted via Android Central App
I live in So Cal.
Posted via Android Central App
mrsmumbles
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It should, but a lot of people said it didn't and they got their delivery on time anyway. I hope it gets to you tomorrow. :thumbup:
Sent from my Nexus 5 using Tapatalk 2
Louisville is where UPS has its customs cleared for imports from overseas. That is why most go through there.
Sent from my Nexus 7 using Tapatalk 4
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