I've been through the ordering cycle twice now: First time, we got 3 codes from Verizon (on 11/15), got on the motomaker site and place orders for the 3 phones - and they were shipped on the 3rd day. Following FedEx tracking they went from Shenzhen to Hong Kong, to Tennessee and headed up to us in NJ - shipping was just a few days (don't recall exactly, but order to delivery was about 8 days). Two of these were perfect, and one phone had a problem. I called Motorola, arranged for a replacement, they emailed me a new code, we customized the replacement phone and placed the order - and it was shipped 2 days after that. On it's way to us now. Looks like we'll hit about the same timetable - receiving the phone about a week after placing the order.