"I've ordered my Moto X Style" (Order & Shipping Discussion)

[RicKaysen]

ordered mine from amazon yesterday, to be delivered today. i wanted a painless return experience if needed.

 

[msmith9591]

Did you get yours?

I did! FedEx delivered it Wednesday morning at 9am. I haven't had any issues with it so far, so it's great having a phone that works. I was so ready to throw my Galaxy S3 out a window.

 

[swebb]

Has anyone received a phone that didn't have any detailed tracking on the FedEx site? I got notice that my shipping label was created on Sep 29 with delivery today. Nothing has updated since. I'm wondering if I need to check further.

 

[rushmore]

After reading all these posts, I am feeling quite fortunate that I ordered mine on 9/20 and received it in 9/28. The accessories I ordered from Amazon all fit / work perfectly. Maybe the build choices (16/32/64 GB, frame/trim/back selections) have something to do with the delays on some phones. I ordered white w/champagne trim, deep sea blue back, engraved.

You must have hit the perfect scenario since that is a great total time. Motorola is apparently having a hard time keeping up with demand. This seems a genuine demand surprise rather than the usual case of poor planning. The device appears to be a hit for them, in spite of no carriers selling yet.

 

[berny26]

Ordered mine 9/30, expected to be delivered 10/20. Oy vey.

 

[bpe4]

Ordered mine 9/30, expected to be delivered 10/20. Oy vey.

I ordered last Sunday (9/27), and my expected delivery is 10/13. However, I think the estimates are very conservative. My status went from 'being built' on 9/28 and switched to 'complete' on 9/30. I have a feeling that phones are never shipped as soon as they are built, but they wait till a large amount have been completed and they ship them to Memphis in bulk (maybe once a week?) So if mine goes out in the next shipment, I would expect to receive my device a week before that expected date.

 

[Gunrack]

Well, I want to believe that my chat session yesterday with MOTO customer service worked but I know better. Regardless the shipment got released yesterday about 7PM and the phone is on the truck for delivery this morning. Finally!

 

[Randomly Waiting]

And my phone does not have my greeting.

Wow, all the time it took for them and they didn't get it all right.

Edit: They gave me a redo code. Estimated Delivery is Oct 16. Here's hoping this order goes smoother this time.

I didn't get my greeting either. Part of me wants to be anal about it, but seriously, it had been almost a month. I'm done and my phone is perfect otherwise. Speakers sound good, calls sound good, headphones sound good, it charges quickly when I plug it in and I'm not plugging in my phone until about 8pm at night.

I'm gonna be satisfied and enjoy my darn phone. I wasn't too attached to the greeting anyway

 

[Fallinangel27]

I'm waiting on my replacement phone. My first phone when you turned it on half of the screen was nothing but dead pixels and the other half was a normal screen. I ordered my replacement on 9/22 with a Est. Delivery Date of Oct 6th. Checked the status and the order was completed on Sept. 29. I thought I would be getting a shipment notice today but I have a feeling mine is waiting on a bulk shipment.

 

[ibcop]

I did! FedEx delivered it Wednesday morning at 9am. I haven't had any issues with it so far, so it's great having a phone that works. I was so ready to throw my Galaxy S3 out a window.

Awesome sauce and enjoy it!

 

[qnet]

I canceled my Moto XPE order and it looks like it went through. The charges are no longer on my Moto credit. It still shows devices being built on the Motorola site. It makes me a little sad because I've had every Moto X, but never had this big of an issue actually getting the devices. Congrats to all who received their phones, I'm sitting back and waiting for the Nexus 6P. I hope everything goes smoother this time.

 

[maestreaux]

About to order to mine but a have question about shipping. Not sure if I should have it sent to my home or work address. Normally I would ship it home but i don't want a $500 cell phone sitting by front door all day. Does FedEx require a signature for this delivery or not? If not then i guess shipping to work would be best.

 

[Cael26]

About to order to mine but a have question about shipping. Not sure if I should have it sent to my home or work address. Normally I would ship it home but i don't want a $500 cell phone sitting by front door all day. Does FedEx require a signature for this delivery or not? If not then i guess shipping to work would be best.

it does require a signature.

 

[Tom in Bristol]

About to order to mine but a have question about shipping. Not sure if I should have it sent to my home or work address. Normally I would ship it home but i don't want a $500 cell phone sitting by front door all day. Does FedEx require a signature for this delivery or not? If not then i guess shipping to work would be best.

Motorola has a policy against shipping to a location that is NOT the billing address of any credit card used (fraud concerns).

Once you receive the tracking number, contact FedEx and modify the delivery preference. I also recommend you sign up at FedEx and activate their Delivery Manager.

 

[powgal]

Motorola has a policy against shipping to a location that is NOT the billing address of any credit card used (fraud concerns).

Once you receive the tracking number, contact FedEx and modify the delivery preference. I also recommend you sign up at FedEx and activate their Delivery Manager.

I had mine shipped to my work location - no issue with Moto on it being different than my billing location. Their website kept trying to reset the checkbox to make the billing and delivery location the same, but I was persistent and got the order through with them different. FedEx requires signature, so if you work outside the home best to have it delivered to your work.

 

[comiskeybum]

You can sign for it online if needed

Sent from my Moto X Pure Edition 2015

 

[maestreaux]

This is what keeps happening to me. I uncheck the "Billing address is the same as shipping address" option but when I go to the next page it is checked again? Why do they give you the option if the addresses need to be the same?

Separate question, I switching to Verizon with this phone. Do I need the sim card from Motorola or will Verizon give me one for free?

 

[powgal]

This is what keeps happening to me. I uncheck the "Billing address is the same as shipping address" option but when I go to the next page it is checked again? Why do they give you the option if the addresses need to be the same?

Separate question, I switching to Verizon with this phone. Do I need the sim card from Motorola or will Verizon give me one for free?

Yeah, the same thing kept happening to me. Just uncheck the box again on the next page and eventually you will get to enter the correct billing address. I would recommend spending the $5 and ordering the Verizon sim card from Motorola when you order your phone. Then you won't have to go into the store (and deal with not so competent sales person) to get the phone activated. I activated mine via online chat with Verizon. The guy was very professional and knew exactly what to do, and did it quickly. I had no issues with my billing either.

 

[NicksGarage]

Just showed up in DM with delivery date of 10/2. Won't let me customize the delivery though.

FedEx DM still shows delivery on 10/2 but only that shipping label was created. Motorola status shows Order Complete but not shipped. Still an estimated delivery of 10/8. Still waiting and seeing.

 

[bpe4]

FedEx DM still shows delivery on 10/2 but only that shipping label was created. Motorola status shows Order Complete but not shipped. Still an estimated delivery of 10/8. Still waiting and seeing.

Hey Nick, did you get a Shipping Email from Moto this morning? Looks like we're both in the same bulk shipment. My phone was 'complete' on 9/30 and just sat there with a 'shipping label created' status in Delivery Manager till finally today it's showing that it has left Hong Kong. Fedex claims a delivery date of Wednesday 10/7. Let's hope we don't run into the customs issues many people have seen.