"I've ordered my Nexus 6P" (Order & Shipping Discussion)
- Thread starter Almeuit
- Start date
ReggieTee
Well-known member
- Jul 17, 2010
- 254
- 11
- 0
RMA process underway. Replacement already processing. Sending this one back without even putting my sim in it today. Want to get those $583 they're holding until they get this one back, back in my account asap. Honestly thought the phone would have more weight to it. I could live with that build issue but these things ain't cheap. Don't want to live with something I didn't do. It helps the I'm using a 6S Plus so I don't "need" to settle for having a damaged unit. I can wait out an RMA.
Just picked my Alum 128 GB from UPS. This has been an interesting thread I've been apart of peace fam.
Posted via the Android Central App
Posted via the Android Central App
I'm going to try to speak to another shipping specialist today because this is BS. I was told that my order didn't make the ship by date and I would receive a $7 refund when most people are getting $25. I was then told to wait until my order doesn't make the estimated delivery date and email them back. By that time I'll already be a week or two into this after they get done investigating it.
They gave me some BS similar to this yesterday. Fortunately, my order went into processing last night and my card was charged. Is your order at least processing yet?
Just wondering out loud here. Is it possible that the First orders come in special packaging? That could explain why other orders seem to be shipping sooner. I've been in processing since late Friday, about 60 "business" hours. Ordered a 64GB Aluminum in early October via Fi. No sings of shipping yet, but I do have a leaves wearhouse date of 11/9. Hope it gets here sooner rather than later, as my Verizon plan charges again on 11/14 and they don't prorate on the way out.
Ordered the 32 gb graphite Oct 16th. Switched over to processing and my card was charged over night. No email on delivery or anything else yet tho. Kinda strange but it's process haha.
Frost 64 ordered 9/30 still pending. The worst part, is I know I will have to deal with cc issues since it was compromised the week after preorder. Since Google will not allow you to update you have to wait until it goes processing. So I have another step most of you all don't have and everyday is the same bs.
Caveman419
Active member
- Dec 10, 2010
- 31
- 0
- 0
Just been on a chat with google about my order from 29/9 UK 128gb Aluminium that was supposed to ship by 2nd November. Still no further forward - he thinks it will ship today but I'm not confident sounds like they haven't got a clue. Transcript below:
Jeremy C. 13:49
Hi there, my name is Jeremy. I will just bring up your 6P order. Do you have the order number please?
me 13:49
sure ***************************************
Jeremy C. 13:50
allow me to look into this for you. One moment please?
me 13:51
ok, i was expecting a call back following a discussion yesterday where i was told it would be escalated as the order was placed on 29/9 with a ship date of November 2
Jeremy C. 13:51
Okay I will see what I can do for you, bare with me please.
me 13:51
sure, thanks
Jeremy C. 13:53
Do you have an estimated delivery date?
me 13:53
3-5 november
but still sitting in processing
Jeremy C. 13:55
Okay so we should be shipping your order today. We have had a slight delay in deliveries of this particular device because of a high demand. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped.
me 13:56
hi Jeremy - can you confirm that it is shipping today please rather than it should
after all it should have shipped by the 2nd but didnt
Jeremy C. 13:58
As I said, it should be shipping today. However as we have had slight delays, it may take a little while longer. Should this happen you will be emailed by us and will also receive a courtesy £20 off the original cost of the device.
me 14:00
That's great and I appreciate that but I would also appreciate it if I had could have a firm answer as to if it is going to ship or not today. Surely it must be on your systems? for example what is the cut off time for shipments? when will i be notified?
Jeremy C. 14:02
I completely understand your frustration Dan. What I can tell you is that our shipping limit closes at midnight tonight so there is still plenty of time for it to ship today. If we cannot do this we will notify as soon as we know.
me 14:04
ok, thanks but does it say anywhere on your systems that it is due to ship today? do you have the item in stock ready to ship. Given that i ordered only moments after it went up for preorder i would have imagined i would be among the first to be shipped to.
Jeremy C. 14:04
Unfortunately I don't have access to the exact shipping time.
me 14:05
Im not trying to be difficult but someone there must have that information
Jeremy C. 14:07
Unfortunately, we cannot see exactly when orders will ship. All we can see is an expected shipping date.
I am sorry to inconvenience you in anyway.
me 14:10
so you can see an expected shipping date of 2nd November then or later? Are you just guessing that it will ship today r is there any inidication on your system that it will
also is there a note on my account that someone was supposed to be calling me as no one has
Jeremy C. 14:10
No Dan I am not guessing. I am going buy what information I have on my screen. However, like I said, I cannot promise that there will not be any delay with your delivery, and if this happens we will be issuing you with an update and £20 off the price of your device.
me 14:11
ok, fair enough . Thanks for your help. Fingers crossed
Jeremy C. 14:11
Is there anything else i can do for you?
me 14:12
No just send me a phone please ;-)
Jeremy C. 14:12
We will do our best for you.
Thanks for contacting Google! There’s a short survey coming up, we’d love to hear your feedback about our interaction today. Have a great day!
me 14:12
Thanks
Jeremy C. 13:49
Hi there, my name is Jeremy. I will just bring up your 6P order. Do you have the order number please?
me 13:49
sure ***************************************
Jeremy C. 13:50
allow me to look into this for you. One moment please?
me 13:51
ok, i was expecting a call back following a discussion yesterday where i was told it would be escalated as the order was placed on 29/9 with a ship date of November 2
Jeremy C. 13:51
Okay I will see what I can do for you, bare with me please.
me 13:51
sure, thanks
Jeremy C. 13:53
Do you have an estimated delivery date?
me 13:53
3-5 november
but still sitting in processing
Jeremy C. 13:55
Okay so we should be shipping your order today. We have had a slight delay in deliveries of this particular device because of a high demand. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped.
me 13:56
hi Jeremy - can you confirm that it is shipping today please rather than it should
after all it should have shipped by the 2nd but didnt
Jeremy C. 13:58
As I said, it should be shipping today. However as we have had slight delays, it may take a little while longer. Should this happen you will be emailed by us and will also receive a courtesy £20 off the original cost of the device.
me 14:00
That's great and I appreciate that but I would also appreciate it if I had could have a firm answer as to if it is going to ship or not today. Surely it must be on your systems? for example what is the cut off time for shipments? when will i be notified?
Jeremy C. 14:02
I completely understand your frustration Dan. What I can tell you is that our shipping limit closes at midnight tonight so there is still plenty of time for it to ship today. If we cannot do this we will notify as soon as we know.
me 14:04
ok, thanks but does it say anywhere on your systems that it is due to ship today? do you have the item in stock ready to ship. Given that i ordered only moments after it went up for preorder i would have imagined i would be among the first to be shipped to.
Jeremy C. 14:04
Unfortunately I don't have access to the exact shipping time.
me 14:05
Im not trying to be difficult but someone there must have that information
Jeremy C. 14:07
Unfortunately, we cannot see exactly when orders will ship. All we can see is an expected shipping date.
I am sorry to inconvenience you in anyway.
me 14:10
so you can see an expected shipping date of 2nd November then or later? Are you just guessing that it will ship today r is there any inidication on your system that it will
also is there a note on my account that someone was supposed to be calling me as no one has
Jeremy C. 14:10
No Dan I am not guessing. I am going buy what information I have on my screen. However, like I said, I cannot promise that there will not be any delay with your delivery, and if this happens we will be issuing you with an update and £20 off the price of your device.
me 14:11
ok, fair enough . Thanks for your help. Fingers crossed
Jeremy C. 14:11
Is there anything else i can do for you?
me 14:12
No just send me a phone please ;-)
Jeremy C. 14:12
We will do our best for you.
Thanks for contacting Google! There’s a short survey coming up, we’d love to hear your feedback about our interaction today. Have a great day!
me 14:12
Thanks
32GB Graphite are delayed due to an unforeseen production problem everyone. You will not know this unless you contact google yourself because obviously they're not going to contact us.
Google Support 8:40 AM
Hi! You have questions, Dany has answers! At the end, we'll link you to a survey to get your feedback. Happy chatting!
me 8:41 AM
hello Dany is there a way I can speak to shipping specialist?
Dany 8:41 AM
Hi!
Thanks for getting in touch with Google. My name is Dany.
Please let me know your concern, will be glad to assist you.
me 8:43 AM
Well I spoke to a shipping specialist yesterday because my order was supposed to be shipped out tuesday
he said that I would get a $7 refund for the delay when most people are getting $25 and will have to wait to see if my order doesn't make the estimated delivery date
So I ordered this a month ago and it is already 3 days including the ship by date and now I have to wait until it doesn't get delivered to have it investigate
Dany 8:45 AM
Please give me a couple of minute to check with the best possible information, I can help you with you with.
me 8:45 AM
okay thank you
Dany 8:45 AM
You're welcome.
me
order # 15731260465432498277.1533994556459606
Dany left group chat.
Dany joined group chat.
Dany 8:48 AM
Thanks for staying connected, Zach.
me 8:49 AM
you're welcome
Dany 8:51 AM
I respect your time and patience.
I went through the interaction which you had with my colleague.
I'm really sorry for the inconvenience caused.
Just to correct the refund part, you’ll be eligible for the $25 refund due to this. You’ll be also notified soon as to when the ship date will be updated.
me 8:51 AM
So this item is delayed?
although you are still taking orders on it
Dany 8:53 AM
What I'll do is, I'll follow up with you via email and update you with the next ship date.
The shipment is delayed due to some unforeseen production issues and we're working on the war front to exceed this situation.
me 8:55 AM
Do you know how long this will be delayed further?
I can order the same phone today and it leaves the warehouse a little over a week from now
Dany 8:55 AM
Currently we don't have any ETA, but for sure, you'll receive a notification email with the next ship date.
me 8:59 AM
how long until this email I was supposed to receive one yesterday and I had to come back on to get to a shipping specialist because i never received it
I don't understand how there is a delay today that will possibly be until next week when you're shipping out orders placed today the same time
Dany 9:00 AM
I certainly understand the situation you're going through.
To help you in this situation, let me check if I can transfer the case to shipping team.
me 9:01 AM
thank you Dany
Dany 9:01 AM
My pleasure.
Dany 9:07 AM
Thanks for staying connected, Zach.
I respect your time and patience.
Current the shipping team is not available online. I'll go ahead and route the case to shipping team, they'll get in touch with you shortly.
me 9:07 AM
okay thank you
how are they getting back to me?
Dany 9:07 AM
You're welcome.
The'll get in touch with you via email.
me 9:08 AM
Okay I heard this yesterday and I had to come back here when will they be available on here?
Dany 9:09 AM
It takes few more hours for them to come online.
Please don't worry, we'll make sure that they'll get in touch with you within 24-48 for hours for sure and even earlier.
me 9:10 AM
Oh that's great that I will hear something back in another day or two days for something that is already delayed 3 already
Dany 9:11 AM
I totally agree with you, and I'm really sorry that I could do much for you at this time.
me 9:12 AM
Okay thanks Danny
Dany 9:12 AM
You're welcome.
Is there anything else I can help you with today?
me 9:12 AM
no thank you
Google Support 8:40 AM
Hi! You have questions, Dany has answers! At the end, we'll link you to a survey to get your feedback. Happy chatting!
me 8:41 AM
hello Dany is there a way I can speak to shipping specialist?
Dany 8:41 AM
Hi!
Thanks for getting in touch with Google. My name is Dany.
Please let me know your concern, will be glad to assist you.
me 8:43 AM
Well I spoke to a shipping specialist yesterday because my order was supposed to be shipped out tuesday
he said that I would get a $7 refund for the delay when most people are getting $25 and will have to wait to see if my order doesn't make the estimated delivery date
So I ordered this a month ago and it is already 3 days including the ship by date and now I have to wait until it doesn't get delivered to have it investigate
Dany 8:45 AM
Please give me a couple of minute to check with the best possible information, I can help you with you with.
me 8:45 AM
okay thank you
Dany 8:45 AM
You're welcome.
me
order # 15731260465432498277.1533994556459606
Dany left group chat.
Dany joined group chat.
Dany 8:48 AM
Thanks for staying connected, Zach.
me 8:49 AM
you're welcome
Dany 8:51 AM
I respect your time and patience.
I went through the interaction which you had with my colleague.
I'm really sorry for the inconvenience caused.
Just to correct the refund part, you’ll be eligible for the $25 refund due to this. You’ll be also notified soon as to when the ship date will be updated.
me 8:51 AM
So this item is delayed?
although you are still taking orders on it
Dany 8:53 AM
What I'll do is, I'll follow up with you via email and update you with the next ship date.
The shipment is delayed due to some unforeseen production issues and we're working on the war front to exceed this situation.
me 8:55 AM
Do you know how long this will be delayed further?
I can order the same phone today and it leaves the warehouse a little over a week from now
Dany 8:55 AM
Currently we don't have any ETA, but for sure, you'll receive a notification email with the next ship date.
me 8:59 AM
how long until this email I was supposed to receive one yesterday and I had to come back on to get to a shipping specialist because i never received it
I don't understand how there is a delay today that will possibly be until next week when you're shipping out orders placed today the same time
Dany 9:00 AM
I certainly understand the situation you're going through.
To help you in this situation, let me check if I can transfer the case to shipping team.
me 9:01 AM
thank you Dany
Dany 9:01 AM
My pleasure.
Dany 9:07 AM
Thanks for staying connected, Zach.
I respect your time and patience.
Current the shipping team is not available online. I'll go ahead and route the case to shipping team, they'll get in touch with you shortly.
me 9:07 AM
okay thank you
how are they getting back to me?
Dany 9:07 AM
You're welcome.
The'll get in touch with you via email.
me 9:08 AM
Okay I heard this yesterday and I had to come back here when will they be available on here?
Dany 9:09 AM
It takes few more hours for them to come online.
Please don't worry, we'll make sure that they'll get in touch with you within 24-48 for hours for sure and even earlier.
me 9:10 AM
Oh that's great that I will hear something back in another day or two days for something that is already delayed 3 already
Dany 9:11 AM
I totally agree with you, and I'm really sorry that I could do much for you at this time.
me 9:12 AM
Okay thanks Danny
Dany 9:12 AM
You're welcome.
Is there anything else I can help you with today?
me 9:12 AM
no thank you
Same status with my Graphite 64GB ordered 9/29 with delivery date of 11/10-11/12. It's right on time, no need to complain to Google.
Nothing new for me (Aluminum 128GB ordered 9/29 5 minutes after the announcement). Expected to leave warehouse 10/30. Still in Pending. No CC charge as yet.
Similar threads
- Locked
Trending Posts
-
-
News Got an Android flip phone? These are my favorite ways to make the most of their cameras- Started by AC News
- Replies: 0
-
Someone is sending me messages in the form of notifications that appear from different apps
- Started by eddlang
- Replies: 3
-
Facebook
Twitter
Instagram