"I've ordered my Nexus 6P" (Order & Shipping Discussion)

[GoldenEagle06]

lol The google rep that I'm talking to says it's first come first serve and I keep telling her people are ordering NOW and getting orders NOW yet my phone is still not even processing. She keeps sending canned responses...

"Sara
1:11 PM
The process is designed such away that we don't have access to edit manually.
Hence, its purely works on first come first serve.
me
1:12 PM
That is total crap! Are you not reading what I'm saying?
I'm hearing many accounts of people ordering this week and already receiving them.
I ordered mine a month ago yet I don't have mine yet
Sara
1:13 PM
We recently discovered some unforeseen production issues. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped.
me
1:13 PM
ordered a Aluminium 64GB last week on the 29th. Got my shipping notification today, and it's being overnighted (even though I did not upgrade shipping). Have a trip planned for this weekend, so hopefully I can get a case and it all set up before take off Friday AM ""
These really feel like canned responses.
Can I speak to someone else please? A manager perhaps?"

yeah that's pretty much crap. I know when I ordered it said said leaves warehouse by the 12th. I was perfectly fine with that. Very surprised that I got a notification today.

 

[K_O]

yea that makes no sense since they aren't tying it to your account on the phone OR giving you an activated device on a carrier.

there's no reason to tie the IMEI to the order pre-production. if anything when a phone is ready to ship, scan it at that point and tie an IMEI to the order.

I'm guessing that what they did was tie an IMEI to a customer at the point of order. Then when orders come in there is some robot that pulls phones by IMEI/bar code, matches them to customer/address and automatically sends them out. In other words no person has to look at an individual order then go pull a 6P, by color, by memory size from a specific shelf (so less errors in shipping). This would explain why orders placed later (against phones/IMEI in a warehouse) would get shipped before orders awaiting that specific IMEI. Unfortunately it has backfired. Hopefully they have learned their lesson.

 

[jsarino]

I got mine (ordered from Huawei) on 11/3. My original order, which I even changed no less from 64 GB to 128 GB, was done on 10/20. I didn't expect to get it until late November. The theory that Aluminum models are being shipped sooner from either Huawei or Google must be true. Anyways, here's mine...

 

[skarenboo]

Right here!

Ordered my 128gb Graphite on 9/29. ETA - 11/10-12

Was literally stick in "pending" until literally 1 hour ago, but now it's finally at processing, woo-hoo! There was zero charges on my card at the time either. However I just checked and I've been billed for the full amount

Hopefully it ships soon! Hope this helps!

Same here. Pre-ordered on 9/29 graphite 128GB and it went into processing this morning as well. Hope it ships out this week!

Looks like today is the first day that the 128G Graphite had a status change, hopefully you get yours ship today. Let us know when your phone ships.

I ordered on 10/1 and have leave warehouse date of 11/5 so I can't complaint yet. I guess I'll have to wait and see if Google keeps its promise by Thursday.

 

[spider87]

Has anyone had any success cancelling their preorder and just re-ordering? When I mentioned that to the google rep she seemed to be pleading for me not to do that but it seems like a viable option to get a phone faster.

"me
1:20 PM
Ok, that will work. Any idea how quickly they'll get back to me?
Is there a reason that I shouldn't just cancel my order and re-order a new phone?
It seems like people who preordered are getting screwed and people who order now are getting
there phones.
*their
Sara
1:22 PM
Please don't cancel the device. We have been restocking the devices and have already started
shipping the devices to the customers. If there is a delay from our end, you'd receive an email
and the delay would be compensated.
me
1:23 PM
Well there has already been a delay!
There are people ordering last week who have received orders already.
As someone who preordered it would make sense that I should get my device before those who
ordered last week.
Therefore, I'm already delayed.
Regardless of what my estimated arrival date may be.
There's no reason my estimated arrival date should've been Nov 10-12 if people are already
receiving phones they ordered last week."

 

[anon(25362)]

Had a credit card pending charge since ordering on October 30th (128gb Graphite) checked my credit card account today and there was no pending credit card charge nor did it Post to the account? Just disappeared? Checked order history on google store and the status is still pending with a Nov 13th-16th ship date? Why would google charge and then delete the pending charge on the CC??

 

[spider87]

I ordered on 10/1 and have leave warehouse date of 11/5 so I can't complaint yet. I guess I'll have to wait and see if Google keeps its promise by Thursday.

Bull **** you can't complain just yet! lol There are people receiving these already when they ordered last week. If you ordered on 10/1 you should DEFINITELY receive your order before those people!

 

[gattzzz]

Had a credit card pending charge since ordering on October 30th (128gb Graphite) checked my credit card account today and there was no pending credit card charge nor did it Post to the account? Just disappeared? Checked order history on google store and the status is still pending with a Nov 13th-16th ship date? Why would google charge and then delete the pending charge on the CC??

To make sure you have the funds available.

 

[spider87]

Had a credit card pending charge since ordering on October 30th (128gb Graphite) checked my credit card account today and there was no pending credit card charge nor did it Post to the account? Just disappeared? Checked order history on google store and the status is still pending with a Nov 13th-16th ship date? Why would google charge and then delete the pending charge on the CC??

I had this same thing happen though I placed my order on 10/2 and the charge started off on there pending for a week or so then was removed. I'm guessing mine was just a check to make sure that the funds were available but a lot can happen in a month. That said, the order is currently pending and there is no charge on my card still yet they have claimed it'll ship tomorrow.

 

[nrohilla]

I had this same thing happen though I placed my order on 10/2 and the charge started off on there pending for a week or so then was removed. I'm guessing mine was just a check to make sure that the funds were available but a lot can happen in a month. That said, the order is currently pending and there is no charge on my card still yet they have claimed it'll ship tomorrow.

The pending charge appeared on 10/28 for me and disappeared today. Still stuck in processing. CSR told that it should ship on 11/9/15. We shall see.

 

[HotInEER]

I got mine (ordered from Huawei) on 11/3. My original order, which I even changed no less from 64 GB to 128 GB, was done on 10/20. I didn't expect to get it until late November. The theory that Aluminum models are being shipped sooner from either Huawei or Google must be true. Anyways, here's mine...

https://lh3.googleusercontent.com/3...kQW9qTa-dkKwgK2a1xV0n_z5FDoMzqPI=w527-h712-no

I'm happy for you but now i'm even more PO'd. I ordered mine 1 day before you, and you already have yours and mine hasn't even shipped. SMH. I don't understand how 2 large companies like Google and Huawei can F up this bad. Especially since Huawei cranks devices out on a regular basis.

 

[IceZ]

Registered just for this thread....

Ordered: 9/29
Model: 128gb Graphite
Shipping: Free option
Original Estimated Dates: 11/4 - 11/6
Current Status: Pending (No Charge on credit card)

No delay email yet from Google

 

[LiquidBreadMan]

Welcome to 128GB hell.

 

[Shadnic]

Registered just for this thread....

Ordered: 9/29
Model: 128gb Graphite
Shipping: Free option
Original Estimated Dates: 11/4 - 11/6
Current Status: Pending (No Charge on credit card)

No delay email yet from Google

I believe the 128 Graphites and 64 Frosts were the most delayed of the whole bunch. Us 64 frost's just started moving into processing last night, and it sounds like Google got a big shipment in today. I hope yours moves to processing soon!

 

[uchuujin]

Well everyone. I finally got the best answer I have ever heard. This is probably some news to everyone as I have not seen it posted here.

From Google Rep Christie B:

The orders are being assigned when they come in automatically to an IMEI that matches the phone to your order. If your orders IMEI had a problem during production than this is what caused the delay. Instead of giving you the next available phone, they are waiting for the one that matches the IMEI to be created. So if someone has an order after us, and their IMEI is ready, the phone will then go through the process of shipping.

So cheers everyone, maybe one day an IMEI will be created for our original orders that actually matches and we will get a phone.

Thanks for getting the info out of them, but that is the dumbest order fulfillment process I've ever heard of. I... I... words fail me.

I'm gonna go pound my head on the desk for a bit. -_-

 

[IceZ]

Welcome to 128GB hell.

I believe the 128 Graphites and 64 Frosts were the most delayed of the whole bunch. Us 64 frost's just started moving into processing last night, and it sounds like Google got a big shipment in today. I hope yours moves to processing soon!

lol Thanks for the warm welcome. Luckily the "Chicago" warehouse is only about 20 min from my house so assuming it ships from there, I should have the next day.

 

[anon(9408097)]

Re: What colour and memory have you gone for ?

Would you say Frost White is a female color, i saw a demo in it looks great just had a gunmetal grey phone before shows a lot of marks even when in a case. 128gb is that too much but im just thinking if apps, and films, music, and HD content goes on it especially as Youtube Red comes into play and no external storage having a more storage is a better option?

I think the white version will hide the scratches the best! And also, I like the white version the most out of all three of them. The black bar on the top is nothing we should try to hide. It's the only feature which makes the phone unique and nexus-y. And I love it. It's the most prominent providing a stark contrast which I think looks stunning in the white.

And white is gender neutral man. Every color nowadays is gender neutral. Almost everybody got the rose gold iphone this time. Even the guys. They don't care. Nobody cares. Only you should care.

Storage options depend on your usage.

I say FROST WHITE!

Posted via the Android Central App

 

[sukrikurocks]

Finally my 64 GB frost has been shipped.. Ordered 27 days ago in the UK!

Posted via the Android Central App

 

[Shadnic]

Finally my 64 GB frost has been shipped.. Ordered 27 days ago in the UK!

Posted via the Android Central App

Been seeing reports of the UK 64 frosts shipping today. You all seem to have gone into processing around the same time we did here in the US, but no ship yet ...fingers crossed...

 

[trimfast]

Been seeing reports of the UK 64 frosts shipping today. You all seem to have gone into processing around the same time we did here in the US, but no ship yet ...fingers crossed...

except me, still pending....