Jan 2016 update will not reboot & install

[Anthony Hughes]

Just updated from 4.4 -> 6.0.1 via a chain of OTA updates. Everything seems to have gone ok, except I now have the Jan 2016 security update downloaded but whenever I click Restart & Installl I get the 10..9.. countdown, then "Rebooting Now" and exactly nothing else happens. If I switch off/on manually, the update is still there waiting.

Any way to either force this reboot, or flush the update and get it to redownload?

 

[Laura Knotek]

HI there,

Is your device rooted? If so, you'll need to unroot in order to get OTA updates.

 

[Anthony Hughes]

Device is stock, not rooted.

Getting the update originally was not the problem, it downloaded it but will not reboot the phone to install it

 

[belodion]

Are you able to power off the device, then boot into Recovery? Select Reboot Now from there?

 

[Anthony Hughes]

Hi
I'm able to reboot into recovery and reboot from there but with the same result - the update is not applied. Trying to install it still results in the same, stuck at "Rebooting now" with no actual reboot

 

[falcon304]

My phone isn't even seeing the January update. I'm still on December. I just got it though, so maybe when I use it more it'll show up?

 

[Nicholas Shippie]

You may have to do a factory reset from recover. It may be some software on your device conflicting with the update

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