Just bought a S4, order reciept shows I kept my unlimited data....advice needed please.

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rscecil007

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Jan 5, 2011
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All,

Couldn't find anything about a similar situation, so asking for a bit of help. I bought an Galaxy S4 yesterday through my company's corporate Verizon site, and the system didn't ever prompt me or tell me I needed to switch to a tiered data plan to complete my upgrade and purchase. I currently have unlimited data from when I bought my Thunderbolt 2 years ago.

Even the order verification/receipt I was emailed still shows my phone order with unlimited data. The phone is scheduled to arrive on Monday. Will this go through and allow me to keep my unlimited, or will Verizon put up a fight and try to make me switch?

If it's the latter, I will return this phone and I'll re-buy it again with the Comcast deal for $120 cheaper.

Thanks for any thoughts or advice.
 
If you have it in writing that you have unlimited, you have unlimited, and if they try to tell you otherwise, don't be afraid to do anything you need to to get it. Go to the news, write to The Consumerist, anything. Companies only listen to people when they're shamed into it, at least crap ones like Verizon do.
 
You're not the first one with this issue (so I'm surprised you say you couldn't find anything similar...). Apparently your initial order and bill will come with the unlimited data legend because it'll take them one extra billing cycle to update it. Unfortunately, when the second bill comes through, the capped data will make it's appearance.

You MIGHT have a legal chance of keeping it though if you can prove the system didn't prompt you or warn you about the data plan change, but I'm not sure you'll want to endure the hassle.
 
I always thought u could keep it but could be wrong. I thought that if u upgrade a phone that u keep the plan u are on unless u change it.

from what ever phone I feel like using today.
 
rscecil007 said:
All,

Couldn't find anything about a similar situation, so asking for a bit of help. I bought an Galaxy S4 yesterday through my company's corporate Verizon site, and the system didn't ever prompt me or tell me I needed to switch to a tiered data plan to complete my upgrade and purchase. I currently have unlimited data from when I bought my Thunderbolt 2 years ago.

Even the order verification/receipt I was emailed still shows my phone order with unlimited data. The phone is scheduled to arrive on Monday. Will this go through and allow me to keep my unlimited, or will Verizon put up a fight and try to make me switch?

If it's the latter, I will return this phone and I'll re-buy it again with the Comcast deal for $120 cheaper.

Thanks for any thoughts or advice.
Click to expand...

My experience was that I kept my unlimited until I activated the phone. Now if you paid full price for the phone which you did not say then as of now you keep your unlimited data. So now I have 2gb on my wifes phone which is OK for her as she rarely uses that much and when she is home she uses Wifi.
 
TheyStoleMyName said:
I always thought u could keep it but could be wrong. I thought that if u upgrade a phone that u keep the plan u are on unless u change it.

from what ever phone I feel like using today.
Click to expand...

You can change from one phone to the other as long as you don't buy a subsidized phone and replace a phone which is unlimited data. You can add a line to your account and get the subsidized price and after it is activated put a dumb phone on that line and then activate the subsidized on the unlimited data line without issue. That leaves you with a 2 year contract to pay or just pay etf on it maybe.
 
Is the phone line a corporate line? I got a brand new unlimited data line on my company phone after they discontinued it.
 
japetty said:
You can change from one phone to the other as long as you don't buy a subsidized phone and replace a phone which is unlimited data. You can add a line to your account and get the subsidized price and after it is activated put a dumb phone on that line and then activate the subsidized on the unlimited data line without issue. That leaves you with a 2 year contract to pay or just pay etf on it maybe.
Click to expand...

Just beware that many third party will charge you a secondary etf fee of $400 if you do this. Best Buy and Costco are the only two third party that I know of that won't charge you this

Sent from my Verizon Samsung Galaxy Note II
 
japetty said:
My experience was that I kept my unlimited until I activated the phone. Now if you paid full price for the phone which you did not say then as of now you keep your unlimited data. So now I have 2gb on my wifes phone which is OK for her as she rarely uses that much and when she is home she uses Wifi.
Click to expand...

I had a similar problem a few years ago, I upgraded to dumb phones before the cutoff that made them multimedia phones or something like that making them forced into the $10 data plan the night before the change to place. I took screen shots of everything, nothing indicated any data plan requirements. Well I got the phones after the cutoff and called to activate, Verizon insisted that I had to go onto the $10 data plan. They said that it was impossible to activate the phone without a data plan. After about an hour of arguing and getting nowhere, I asked to speak to a supervisor, and the impossible happened, I was able to get the phones activated without the data plan.

The next year, I went in to get the Thunderbolt on a one year contract using my annual upgrade. When I went to the store, they said that I could not get it on a one year upgrade. So I just did it online. Somehow, my order was messed up on Verizon's end and I had to call in to replace the order. When I checked, the order amount was $30 less, the price difference between the one and two year contract at the time. I called in and they ensured me that it was a one year contract. Well I got the phone, and activated it, and they insisted that there was no way to get the one year contract even though I ordered it as such. Anyway after an hour of arguing, I again asked to talk to a supervisor, and what they claimed to be impossible happened again, I got the one year contract.

Fast forward a year and change, i used the upgrade from my Thunderbolt line to get the s3.now, they did change my contract end date, but my upgrade date wasn't changed. So again, I had to call in. When I called in, they told me that even though I had a one year contract, I had to wait until the 20 month mark to get the upgrade. I argued for an hour or so, and once again had to ask to talk to the supervisor, and once again, the impossible (according to Verizon at least) happened, they fixed it so I was able to upgrade.

Seems like every time I upgrade that line, I run into issues, Verizon tries to bait and switch me... Anyway, the point being that if the documentation is solid, then just be firm but polite, and keep emphasizing your point. If it doesn't work, elevate it to a supervisor. If that didn't work, call back a few times. If that still didn't work, contact their cfo Shammo or one of the other execs. After all, it was Shammo who said that unlimited (referring to unlimited data) didn't mean anything, it was just a word. If unlimited is just a word, then so is "yes".

Sent from my Verizon Samsung Galaxy Note II
 
Just looked, still showing unlimited on my plan with 5 days left on the billing cycle. Guess the next cycle will tell the tale...
 
rscecil007 said:
Just looked, still showing unlimited on my plan with 5 days left on the billing cycle. Guess the next cycle will tell the tale...
Click to expand...

If you get to keep it I just wouldn't say anything and enjoy it :D

Sent from my Sprint HTC One using AC forums.
 
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