Just got my LTE Tablet - Not connecting to home wifi

[sparkymalone]

I was thrilled to get this thing going - and it wont connect to my home wifi. It's on the list of available networks, it tries to connect and it fails, or drops out altogether. Sometimes it's searching for the IP address and while it's doing that it stops, and just goes back to looking for other networks and my list of them keeps refreshing. Then it turns off because it's been idle too long...

I've tried the wifi settings button, and pressing the security button on my router - but nothing happens - the time bar on the tablet goes to the end, and nothing happens. Once, it said that it failed. This is my first tablet, but I'm not tech-illitarate.

Plus, I'm 2 feet from my router right now!

I wanted to get a tablet for my business that would allow me plenty of free wifi connecting and a cheap plan to use only when I need it - am I to expect that connecting to all free networks in will be this difficult in the future?

I'm ready to chuck it . Any help appreciated.

 

[YAYTech]

Have you connected to wifi anywhere else? If so, does it work, or give the same issues? This would help narrow down if the issue is with the tablet or wifi setup.

 

[sparkymalone]

Just got it in the mail, and only tried the home wifi.

I went through a reboot with Google support, and it's still not connecting. They suggested I try to connect to another free network somewhere so we're going now. If it doesn't work they said it's the tablet, if it does, it's my router settings...

 

[B. Diddy]

Welcome to Android Central! Try the following:

1. If you haven't already, reboot the router by unplugging its power cord, waiting 10 seconds, then plugging it back in and waiting another 10-20 seconds for the connection to re-establish.

2. If that doesn't work, log into your router's settings (see the router manual to learn how--you do it using your desktop/laptop browser). Try turning off all router security to see if that is the root cause.

3. If you can connect after turning off router security, then you need to figure out which security setting is right for your N7 to connect (since you don't want to leave your home wifi network unprotected). Try WPA2-PSK. If AES encryption doesn't work, then change it to TKIP. If your router gives you the option of a combined WPA/WPA2 mode, don't pick it--stick with one mode only.

 

[sparkymalone]

We had reset the router before we saw your answer B. Diddy - and it worked like a charm - phew!

Can I just give you a handshake for giving us clearer and more "right-on" help than either Google Play or our IP provider! Google wanted us to send it back for a replacement!

You're right - it did leave an open network - just reset it to WPA2. Wonderful assistance, thank you!