Kno.com app not working

[roberttk1967]

Is anyone able to get this app to work? When it tries to load it says something about not being able to link to database.


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[J HighNote]

I tried it today after I mentioned it on here and mine isn't working either only mine says it's a database error. I got on Samsung chat when I couldn't find it at Google play or Samsung apps. I told him what the error was, that I couldn't find it to download for a fresh start. Half of a frustrating hour later, he tells me to download it from Google Play or Samsung apps. I went to the kno site and the android version doesn't seem available to download. I emailed them. If I get an answer, I'll let you know.

 

[J HighNote]

Robert, I got an answer and followed the directions. The app works now. Here's what they told me to do:
If you have not created an account with Kno yet, I would recommend using the browser on your laptop or tablet to go to Same textbooks, only smarter | eTextbooks | 15-day money back guarantee | Available on iPad, Galaxy Note 10.1, Windows7 and Web.. From there please click "Sign In" in the top right corner of the screen and then "Join Kno" where you will be able to fill in your information.

Once you have registered an account, I would like to address the error your are receiving. I believe that a solution to this problem would be a complete refresh of the application. This process will be very similar to the one you followed when you tried to Force Stop the app.

To re-install the Kno Textbooks App, perform the steps listed below. Following this process will delete any PDFs you have.

1. Go to your Applications and open up Settings.
2. In Settings, tap Applications.
3. Now, tap Manage applications.
4. Tap on show All and find the Kno Textbooks App listed under "Textbooks."
5. Tap the app to display its information.
6. To reinstall the application, tap Clear data.
7. Tap the Home button to exit this menu, and then re-open the Kno Textbooks App.
8. Sign in with your account information.

I hope this helps.