LG G4 crashed

[Raoul7]

Good evening,

Today I got a problem with my LG G4.
I was in a whatsapp conversation, when my screen freezed. I couldn't click anywhere and couldn't go to the homescreen or lock the screen. A few moments later my screen went black.

Since then I can't start my phone.
When I remove my battery and insert it 5 minutes later back into the phone, I can start the phone, I see the LG logo, but after that, my screen goes black again, so it's turned off automatically. When I try to start my phone again, it doesnt work. It only works when I remove the battery for a few minutes first.

I already tried to boot the phone in recovery mode, which didnt work either. I see the LG logo and after that the screen turns black again.

About 2 months ago my phone fell in water for a few moments. I instantly removed the battery and put the phone in a container with rice for 48 hours. After this the phone worked as it did before again. I don't know if this can be related to this problem.

Does anyone know what I can try next? Or is sending the phone to LG my only option?

Thanks in forward,
Raoul

 

[anon(782252)]

Sounds like the dreaded motherboard failure quite a few are experiencing.

What carrier? They may be able to help.

Otherwise, LG is your other option.

Did you trip the moisture strip on the phone?

 

[Almighty1]

You can send it to LG but you dropped it in water which means you had liquid damage as the phone has moisture indicators and basically you already voided the warranty. How long ago did you buy the phone and did you pay with a credit card? If it's within 90 days, you can actually use the accidental damage benefit. What happens is the credit card company will give you back what you paid for the phone that was charged to the credit card in the form of a check.

Read this for more information and also the benefits information that came in the envelope of the credit card:
Your credit card purchase protection plan: Will it cover your loss?