I'm waiting on my 4th G5 now. Verizon doesn't even troubleshoot anymore when I walk in. I tell them the problem and they just say, "Let's get you a replacement." I think it's a known issue to them.
Has anyone ever heard of a Verizon customer being able to switch to another phone because of repeated issues like this. I would take a Samsung S5 over this run around BS. I literally rear ended someone in traffic the other day while trying to squeeze my phone so the 3 pins would make contact with the case. Fortunately, I slammed on brakes and barely touched them and they said "Have a good day." If LG was a person near me at the time, I would have punched them in the throat. I hate it when people find excuses for wrecks but should my GPS not been wonky, I would not have touched that other car. I haven't been at fault in a wreck in 22 years and have zero points against my license. If I would have gotten a ticket I think I would have gone postal.