LG G7 Turns off when Idle

[mustang7757]

Your welcome , if you do come across the fix I'm curious what u find .

 

[RubyHope]

For sure. I'll post if/when I get it figured out.

 

[mustang7757]

For sure. I'll post if/when I get it figured out.

Thank you

 

[Jx J]

My LG G7 has recently started restarting itself at random.
Very intermittently, maybe twice a week or something.
Usually when I'm not actively using it, although it has also done this when I'm using it.

I wouldn't think it's battery related, as the battery was replaced by LG last summer.
Does anyone else have experience of this ?

I know there is plenty of advice out there suggesting starting it in safe mode, for diagnosis purposes. However, when the problem only occurs about twice a week, I'll need to test it for a long time without access to apps, so this isn't an appealing option.

 

[B. Diddy]

Any idea what the battery level is (approximately) when it does restart on its own? Is the battery level after the restart much different?

I agree it probably isn't the battery, but it's still worth checking the battery health using Accubattery. If it's <85%, then the battery is deteriorating. Remember that the battery LG used as a replacement may have been sitting on a shelf for 3 years, which means it may have already been deteriorating. Also, batteries can be defective and fail a lot earlier than expected.

 

[Jx J]

Any idea what the battery level is (approximately) when it does restart on its own? Is the battery level after the restart much different?

I agree it probably isn't the battery, but it's still worth checking the battery health using Accubattery. If it's <85%, then the battery is deteriorating. Remember that the battery LG used as a replacement may have been sitting on a shelf for 3 years, which means it may have already been deteriorating. Also, batteries can be defective and fail a lot earlier than expected.

My battery is usually in the 50~85% range when the phone restarts, as I only let it drop below 50% when out of the house all day and Accubattery warns me once the charge reaches 85%, so I usually remove it from the charger then.

Accubattery doesn't currently show a battery health figure, possibly as I recently reinstalled the app. Subjectively, the battery lasts well.

As long as the phone only restarts once or twice a week, I can probably live with it. If the frequency increases, that would be a problem.

Of course, it's extremely difficult to troubleshoot such an intermittent problem. I can hardly put it in safe mode and watch it for a couple of weeks to see if the problem goes away.