Got the LG G8 Amazon Alexa edition last August (2019). I use it with Sprint. I love the phone and it worked great, until a month ago.
All of a sudden, I can't make or receive phone calls or text messages, but I DO still connect to the Sprint cell service (I have bars) and I DO have working 4G LTE Data. Literally, one day it worked and the next day it didn't. I hadn't powered cycled the phone or anything between it worked and when it suddenly didn't. It just stopped working.
When I try to call out, the dialer gives me an "Out of service area" message, even though I'm within my service area. When someone tries to call me, it goes straight to voice mail as if my phone is turned off, except that my phone is turned on. When I try to send a text, it sits at "sending" indefinitely and never sends. When someone sends me a text, I simply never receive it.
Sprint, I do firmly believe, has done everything they can to troubleshoot it and proven it's not a network issue. Several different kinds of resets, including a factory reset. I was able to reactivate an older LG V20 on my account and it works just fine.
The phone is still under warranty with LG, and I was able to send it in for repair at no cost, but they did not find anything wrong with the hardware. They did do a software update of some sort, but that did not resolve the issue.
So now I'm essentially stuck between both Sprint and LG saying it's the other's issue. First unlocked phone I've ever bought and it bites me in the butt.
Any other ideas for troubleshooting either on the phone itself (beyond all the standard stuff, which I've already done), or with Sprint?
All of a sudden, I can't make or receive phone calls or text messages, but I DO still connect to the Sprint cell service (I have bars) and I DO have working 4G LTE Data. Literally, one day it worked and the next day it didn't. I hadn't powered cycled the phone or anything between it worked and when it suddenly didn't. It just stopped working.
When I try to call out, the dialer gives me an "Out of service area" message, even though I'm within my service area. When someone tries to call me, it goes straight to voice mail as if my phone is turned off, except that my phone is turned on. When I try to send a text, it sits at "sending" indefinitely and never sends. When someone sends me a text, I simply never receive it.
Sprint, I do firmly believe, has done everything they can to troubleshoot it and proven it's not a network issue. Several different kinds of resets, including a factory reset. I was able to reactivate an older LG V20 on my account and it works just fine.
The phone is still under warranty with LG, and I was able to send it in for repair at no cost, but they did not find anything wrong with the hardware. They did do a software update of some sort, but that did not resolve the issue.
So now I'm essentially stuck between both Sprint and LG saying it's the other's issue. First unlocked phone I've ever bought and it bites me in the butt.
Any other ideas for troubleshooting either on the phone itself (beyond all the standard stuff, which I've already done), or with Sprint?