Live Messages stopped working after Pie update

  • Thread starter Thread starter Android Central Question
  • Start date Start date
A

Android Central Question

I have a Samsung S8 phone (US Cellular carrier) running Android version 9 and One UI version. I previously had installed the live messages feature and was able to use it perfectly--I could create and send the animated live messages. However, I just noticed that after a recent update this feature has stopped working--when I click on the heart icon to open live messages, the phone freezes for a few seconds and then an error message pops up saying "Live message keeps stopping", and I am unable to create a live message. I have tried uninstalling and reinstalling the live message app (along with the Samsung neural keyboard required for the live messages) several times, but this hasn't helped. I get an error message when I try to install the keyboard part of the app that says simply "App not installed". Can anyone please offer suggestions on how to fix this issue? Thanks!
 

Trending Posts

Forum statistics

Threads
953,116
Messages
6,957,845
Members
3,162,753
Latest member
Rohit Sharma