Locked Samsung Galaxy 8

[tigerpierre]

I was charging my phone and when I took it off the wireless charger, I can't turn my phone on or off. The touch screen doesn't activate nor the right hand button. I wish I had an older phone where I could do a battery pull. Any suggestions?

 

[mustang7757]

Hold the power button for 30 seconds

 

[B. Diddy]

If that doesn't do anything, then also try pressing and holding Power and Vol Down together for about 30 seconds.

 

[tigerpierre]

Holding the power button with or without the down volume button for 30 seconds worked. The notification light continues to pulse blue. When I plug in the phone to charge, it doesn't react. Any other recommendations (other than getting a new phone)?

 

[B. Diddy]

The pulsing blue LED is typically a bad sign on Samsung phones, indicating some significant hardware failure.

See if you can boot into Recovery and wipe the cache: https://www.t-mobile.com/support/de...axy-s8/wipe-cache-partition-samsung-galaxy-s8

 

[mustang7757]

Holding the power button with or without the down volume button for 30 seconds worked. The notification light continues to pulse blue. When I plug in the phone to charge, it doesn't react. Any other recommendations (other than getting a new phone)?

See if you can get into recovery or download mode , download mode is volume down /power button same time.

 

[tigerpierre]

I contacted Samsung and they recommended a service center to take a look at it. They told me that there's a hardware issue and it's time to upgrade to a new phone!

 

[mustang7757]

I contacted Samsung and they recommended a service center to take a look at it. They told me that there's a hardware issue and it's time to upgrade to a new phone!

They recommend you take it to their service center but telling its hardware and get a new phone, Over the phone?

 

[tigerpierre]

Sorry! My reply was unclear. It was the tech at the service center that told me that it was a hardware issue.

 

[mustang7757]

Sorry! My reply was unclear. It was the tech at the service center that told me that it was a hardware issue.

Ahh...yeah then should look for something else