Loss of Audio after VoLTE Update...

[billykac]

Just wanted to share what I learned this week.

After the last two VoLTE updates (25B and 26A), certain phone numbers had no audio on their end. The call would connect just fine, I could hear the person perfectly, but they couldn't hear me. My son's phone and a restaurant at which I tried to make a reservation earlier this week exhibited this issue. The issue was 100% repeatable, and I never had such an issue in my first year of ownership with my G2.

So, a call to VZW got bumped up to "2nd Tier" Tech Support and there the technician turned-off my phone connection on the network and reestablished it while my phone was turned off. When I reconnected, all was well, and has remained so.

Hope this helps someone else.

 

[Shaneo13]

I had this problem too. I couldn't call my pharmacy. I could hear them fine, but they couldn't hear me. I went back and shut off advanced calling 1.0. I've had it off for a week now. I'll have to try it again now that you were able to fix it. Thank you for the post.

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