Bell Galaxy S8 Lost all ringtones after reset?

[pbc]

Got a Pixel 3XL and factory reset my S8 for my wife to use.

However, she has no ringtones. When I click into the ringtones it just says unknown.

I know I can use Zedge for custom tones, but she'd prefer the factory default ones.

Any clue how to get them back?

 

[B. Diddy]

How did you do the factory reset? Did you remove your Google account first, then go to the Backup & Reset menu in the system settings?

Was the phone rooted or modified in some way?

 

[pbc]

Not rooted.

I simply did a factory reset (didn't remove my previous acct as I assumed Resetting it would do that anyhow).

Then set her phone up (she was using an S6 edge) using smartswitch.

 

[pbc]

Would they be wlsaved somewhere in the system files of say my old S6 that I can copy and move? Looks like the ringtones directory only has non default tones.

 

[pbc]

Also, I checked and her phone is selecting Media Storage as the default (I uninstalled may file manager that was in the phone just in case).

Do I really need to factory reset this phone again?

 

[B. Diddy]

Preinstalled ringtones are in a protected system directory, which means you can't access them with a file manager unless the phone is rooted.

It's an odd issue. Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-34311

If you do end up doing another factory reset, make sure you remove your Google account from the Settings>Accounts menu first. With Factory Reset Protection, if you don't remove the existing primary account, the phone will default to that account when asking for a Google password after the phone restarts.