Lost connection with Google account?

[TeriG123]

I'm hoping someone can help - please let me know if you need more information. I've had this phone for a few months - everything was working fine until this morning. I noticed that my email would not update. Then I also noticed that none of my Google Play store apps would update.
I tried a few different things - clearing the play store cache, deleting and re-adding the Google account, etc. Finally, last resort, I factory re-set the phone.

Now, even though I've added my google account in "accounts" - my phone doesn't seem to be "connecting" to this account. Meaning, I cannot see my calendar, and none of my Google play apps will update. If I open the play store, it displays my Google email address. If I click on "my apps" it shows all my previously installed/purchased apps, but it will not install or update them.

If I go to the play store online, it shows my account and my apps. If I click on one, and click on "install", choose my device, I see a message that says "(x app) will be installed on your device soon". However, the app never shows up as installing/installed on my phone.

For any app that I try to install or update through my phone, it appears to be downloading, then times out and I get an error message ("Update for xxx could not be downloaded due to an error. (Error retrieving information from server. [RPC: S-7:AEC-7 Y4YH-UOLM-5ULA2]) Every app has the same message with a different alpha-numeric code at the end.

When I look at my calendar, it just says "no events or tasks" - however, when I look at "my calendars" - my google calendar is not listed.

Notes: phone is connected to both data & wifi. Texts are coming in fine, as are phone calls. Samsung apps downloaded and installed. Another oddity - I can see my Gmail email on the phone, but it won't connect to my Comcast email.

Help??
Thank you!

 

[B. Diddy]

Welcome to Android Central! Does this happen if you turn off wi-fi and rely on mobile data only? If not, then that may narrow it down to a wi-fi issue, perhaps specifically with your router.

 

[Tech-Newb]

Try a diffrent internet connection. I had the same problem using wifi to setup my S6 edge. Using diffrent wifi seems to fix the issue.

Posted with ❤Love❤

 

[TeriG123]

Thank you so much for the replies. So strange - it does seem to be related to my wifi. I don't think my wifi itself is problematic (every other lpatop, pc. & gadget that is connected to it works fine). I changed the connection from my private connection, to the public (Xfifnity) connection, and that solved the problem.

What's weird is I've had the phone for several months; have always used the private connection, and have never had an issue.

But - this seems to work, so thank you very much!

 

[B. Diddy]

Glad it works! For some reason, this seems to happen occasionally with Google services, and sometimes it helps to go into your router settings and disable IPv6.

 

[Rumblee1]

I got a notice that I had no connection when I tried to get into the play store yesterday. All else was fine so I knew it had to be on googles end. I went to settings-apps-sut down Google play store. Went back to the app, opened it, and she started right up. This isnt the first time this has happened with a Google app.

Posted via Android Central App