They are doing some upgrades...I too have many tickets in...something with the old alltel towers...but yea its crap here
Have you noticed phones flipping between a very weak and very strong signal? This seems to be a large part of the problem. It seems to be worse in some places than others. Northwest Raleigh seems to be really bad, but that's where I live so maybe I just notice it more.
My speculation is that they shut down some cell sites in areas where VZW and Alltel had sites very close together, and now the phone sometimes tries to connect to a more distant site than it should. If this is what is happening, it should get better once they are done with the integration.
Everyone that has problems, please keep calling customer service! Some reps want to deny that there are any issues in the area, so the more people that complain, the better. And if you find a good rep, get their direct number if you can. This way, you won't have to talk to someone different every time.