So are you saying that every single Razr Maxx has this issue? I was looking around some forums and some people were saying that they didn't experience this problem with there Maxx. If this is the case then why wouldn't getting another phone work?
Maxx Data Drops
- Thread starter Wayles
- Start date
So are you saying that every single Razr Maxx has this issue? I was looking around some forums and some people were saying that they didn't experience this problem with there Maxx. If this is the case then why wouldn't getting another phone work?
Above the author references "there are a gamut of reasons" for a device to not authenticate properly. If you are going to be in the same area where the last phone had data drop issues then going from 1 Maxx to another Maxx is a waste. However since some 4G phones exhibit this issue more than others your goal would be to find one that has it the least amount of the time. I am willing to bet every single 4G device has had this happen to them at one time or another however the user may not always know their device lost it's data connection temporarily. It could have been in there pocket/away when it happened. Also since the "gamut of reasons" wasn't detailed out if a weaker signal is one of the triggers that could point to why some hardly ever have this happen/didn't know it happened. I'm also betting that what apps. etc. people have on their phones could possibly affect how swift your device is with re-authenticating. I.e. if someone's device has a strange software conflict with an app that now drains on the battery even more then that device may give up quicker trying to re-authenticate to help conserve it's battery.
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Keep in mind I'm not claiming to have the answers to every reason why it happens I was just trying to help others understand what the root issue is. I have had this happen to my Maxx when in a weak 4G signal as well as when in a strong 4G signal. I doubt we'll ever know all of the variables that can trigger this "authentication error".
Just went to Verizon last night to get my 8th Maxx phone because of the same issue. This time they gave me a brand new phone there at the store instead of sending me a refurb phone the next day. At first this phone was worst than any other. I couldn't install any apps because it wouldn't hold a data signal. I finally formatted my internal memory and my SD card to start totally fresh. Then I rebooted with doing a wipe cache partition, and installed Restore Connection app. Seems to work pretty good for me now. If anyone is having this same issue I would recommend going back to Verizon and getting a brand new phone so you are not stuck with a refurb phone.
just got off the phone with a friend at Verizon, she told me to power it off, pull the sim card and waiting about a minute, put it back in, and power it up and it should sort itself out... seems to be working for me, might help others...
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After talking to the rep he had me power down and then he re authenticated my id. Whatever that means, time will tell.
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Read my post on page one. Nothing that you do will get rid of the data drops as the root cause is due to the complicated authentication scheme for the SIM cards. They either need to change the complexity of the authentication scheme or develop better software that can deal with it regularly.
If that's true, wouldn't EVERY Razr user be having constant drops? I haven't had a drop in a couple weeks, and that one was a continuous loss of signal that required a reboot. None since.
The scheme is the same for everyone on the same network hardware and software, therefore the problems should affect everyone the same way.
XDCX
Well-known member
- May 14, 2011
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Well, I just got my Maxx back from Motorola and they didn't find any problems and they didn't fix anything.
Not surprisingly, the phone still has the exact same condition. When the phone loses the LTE signal it doesn't do a "handshake" to 3G it just drops the entire data signal. On some occasions I lose the cellular radio too - I can't even make a phone call.....
All of this happens in areas where I received strong 3G signals with my Droid X.
It looks like my battle to get my Maxx fixed continues.
Just a quick update.....
I called Motorola and they eventually upgraded my concern to a level 3 tech and she was awesome. As soon as she heard that I lost the cellular radio during the 4G to 3G handshake she agreed that the phone needed to be replaced.
She called Verizon and stayed on the line until Verizon agreed to send me a "Certified Like New" replacement. I was skeptical about a reman phone but agreed since anything was better than what I had.
Verizon sent the replacement phone out by FedEx Next Day Air and I received it yesterday. The new phone has been fantastic - it hasn't dropped data once and I've watched it do a 4G to 3G handshake without any problems.
Even better, the "Certified Like New" phone really looks like it's a new phone - it still has all of the plastic film on the back cover and the outer bezel.
My situation may have been unique since I was losing the cellular signal too, but I can vouch that the Razr Maxx is a great phone when you can get one that works the way it's supposed to.
Having the same issues. The last 48hrs has been 10x as bad as the previous few months I've had this phone. Its constantly bouncing back and forth between blue/white and sometimes takes several minutes to reconnect(go back to blue).. I will avoid any warranty replacements at all costs, as I've been down that road with my old junktastic Tbolt last year.. I just hope they fix it soon.. (bone stock 2.3.6 android btw, not even rooted. And, I am in one of the first 4g service areas, and never have less than 3 signal bars when its happening)
Sent from my DROID RAZR using Tapatalk 2
Sent from my DROID RAZR using Tapatalk 2
Since there are many reasons why any given 4G device aborts trying to re-authenticate with the network it would certainly explain why not everyone has the same experience. It seems that one trigger is when you are in a weak 4G signal and some users may not be in that situation as frequently. I will bet money that anyone who gets a replacement device will end up having the data drops reappear again on the replacement device. Keep in mind that there are likely quite a few scenarios that trigger the data loss which I don't think we'll ever know all of them. If you read the article carefully that I posted you'll see that the author states "there are a gamut of possibilities" on what triggers the authentication failure. I believe that this issue will only go away with a Network tweak (on how they authenticate 4G devices) or much better software in the devices to deal with authentication failures where it won't just give up.
So I tried everything and talked to Verizon multiple times about the data drop issue and switching from 4g to 3g and they are as lost as anyone. They made me try everything from safe mode to see if it is an app that is causing it to doing stuff to my account on their end and it all ends up doing nothing. I know that User Midwestuser1had some interesting reasons why this is caused but it is such an issue with my phone that I'm frustrated to the point I don't want the Maxx anymore but I love the phone and I don't know of any other phone I would want to replace the Maxx, because this is the next step according to the Verizon rep. So, my question is what other phone would compare to the Maxx? The main reason I got this phone was because of the battery life. Any thoughts would be appropriated
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