mediaserver (audio_4 out) wakelock

[Scott Kenyon]

All good!

Sent from my HTC One using Mobile Nations mobile app

 

[Topgonzo]

Why would Facebook be using that much while the handset is asleep? Seems high to me

Sent from my HTC One using Tapatalk 4 Beta

 

[ddillon80]

Why would Facebook be using that much while the handset is asleep? Seems high to me

Sent from my HTC One using Tapatalk 4 Beta

That's what I thought too. I tried the suggestions listed in the previous post and I'll see what the GSAM app numbers look like again.

 

[Brian K2]

I have had my phone about a year with no battery issues. About one-month ago, I started having major battery drain. GSam shows it is MediaServer causing the problem. The only way I can stop MediaServer is by recalibrating the battery. After recalibrating the battery, the drain issue (and the MediaServer shown in GSam) will dissappear for between one-day and one-week.

Once the battery drain re-appears, the MediaServer also re-appears in GSam.

I have now called HTC support several times. They had me do battery recalibration and a factory reset. After doing those things, I reinstalled my apps and about a week later the battery drain (and MediaServer in GSam) re-appeared. Again, the only way I can stop the battery drain is by recalibrating the battery, which I have to now do between about once a day or every few days (whenever the MediaServer/battery drain issue reappears).

HTC support is now telling me that I have to do another factory reset and then do NOT log into Google (so I can't even get gmail) or install any apps. Then, if the MediaServer/battery drain issue does not re-appear for a week, I can finally log into Google so I can get my gmail. If after another week, the issue does not re-appear, HTC support says I can then slowly reinstall my apps (a couple a week) until the issue resurfaces. That way, I'll be able to figure out which app is causing the issue.

HTC says other customers have had the MediaServer/battery drain issue and this is how it is solved.

This is a COMPLETELY UNACCEPTABLE solution from HTC support. I bought an Android because I thought it would work seamlessly with gmail and Google. Now, I am told to not even log into Google for at least a week. Besides costing me a lot of time, the solution proposed by HTC support could take many weeks, if not months, to figure out which app is causing the MediaServer/battery drain issue. In the meantime, I can't use my phone for its intended purpose--accessing Google and other apps. Furthermore, I am paying for a data plan with my phone carrier, and HTC is now telling me not to use any apps!

Any better solutions?