memory pic and videos

[AC Question]

How do I retrive memory from my phone if screen is blank and PC doesnt recognize device, phone is LG L9 II and they told me that issue is with motherboard and they cant save anything

 

[the tall guy]

Hi, sadly you are out of luck - if they told you the phone is broke and requires repairing and you can't get into it via a PC then you will probably loose everything on it. Did you perhaps have some sort of cloud storage enabled to backup your data?